Proven performer with a consistent track record of building relationships, increasing territory revenue, maintaining/negotiating contracts, developing new business, managing accounts and partnering with customers to create strategies that allow them to achieve their goals.
Overview
18
18
years of professional experience
Work History
Vice President of National Accounts
Pandion Optimization Alliance
09.2024 - Current
Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Collaborated with senior management to develop strategic initiatives and long term goals.
Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Identified opportunities to improve business process flows and productivity.
Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
Strategic/Corporate Account Manager
Henry Schein
06.2022 - 09.2024
Currently responsible for developing customer relationships and driving business with Henry Schein Medical's most strategic and high-profile customers
This is a visible role with internal and external Executive Team interactions
Create and develop strategies, execution, and sales results for the assigned strategic accounts
I nurture and sustain positive and productive long-term relationships at the c-suite level to optimize the customer's return on investment in Henry Schein's value proposition and vast portfolio of products and services
I assist with creating innovative programs to diversify Henry Schein's market position and strengthen HSI's customer partnership and connectivity
Also lead complex contract negotiations and renewals, products/services expansion across Henry Schein's distribution business and the entire Henry Schein portfolio, and overall Customer Experience
Partner closely across the Henry Schein team including the customer delivery team, customer care team, merchandise team, operations team, equipment and service teams, field team, and partners at the individual portfolio companies
Negotiated and was awarded five year extensions with two of the largest IDN systems that HSI currently supports
I helped guide the HSI Team through RFPs, contract design and focused on growth opportunities and profitability performance
Work directly with HSI Field Service/Sales Rep, Region and Zone Sales Managers to promote sale goals and initiatives
Conduct quarterly business reviews with all customers while providing daily and monthly reporting that includes contract compliance, private label/brand compliance, and sales performance
Developed strong partnership with customer executive leadership and with internal executives through Henry Schein’s Executive Sponsor Initiative
Strategically manage the coordination of a cross-functional and cross-divisional team of subject matter experts to support assigned strategic accounts
Continue to drive customer engagement activities that promote contract compliance
Navigate the GPO landscape by partnering with their respective teams to manage these large complex customers
Developed and executed on account strategy plans, manage multiple strategic partnerships, and maximize profitability of business opportunities
Territory Account Executive Laboratory Products
Cardinal Health
04.2018 - 06.2022
Responsible for managing the Western/Central New York territory with the direct objective to increase account penetration, revenue growth and customer satisfaction within the laboratory business segment
Focus areas include driving new business, providing optimal service and targeting private brand growth
Partner with other Cardinal Health Representatives to deliver complex broad-based portfolios of solutions that meet customer needs while building and sustaining relationships with key IDNs
Conduct monthly and quarterly business reviews with customers and work them on cost saving initiatives
Awarded National Rising Star and Presidents Club/Incentive trip in2019 for significant sales growth of both national and Cardinal Branded products and finished top5 in the final2019 sales rankings
Awarded Presidents Club/Incentive trip in2020 and finished top3 in the final2020 sales rankings
Was able to grow Cardinal Health brand products by over $300,000 at Kaleida Health, Roswell Cancer Center, ECMC, and Catholic Health Systems in Buffalo, NY
Partnered with the Kaleida Health, Arnot Ogden Medical Center, CHS, ECMC, and St
Joseph’s Hospital to bring in a new Covid testing platform that allowed me to achieve272% to plan for my Covid2021 quota while also increasing patient satisfaction for their facilities
Work with my local HSE, CSR and put together a proposal for CHS and were awarded a5 year distribution extension
Currently working on an RFP for the University of Rochester Medical Center that will bring in over $4 million in new revenue
Manage day to day relationships across IDN
Develop tools for IDN Members (QBR Templates)
Develop Standardization Programs for IDN
Work closely with IDN Contracting Department and GPO consultants
Trained entire Laboratory Business Unit and National Accounts on Cardinal Market software platform
Was nominated to a be a member for the Laboratory Sales Advisory Committee in2021
Completed and graduated from Cardinal Health’s prestigious Sales Leadership Academy in2021
Senior Enterprise GPO Client Manager
Vizient Inc
06.2016 - 04.2018
Dedicated service provider and partner on development of member breadth, and depth penetration of contracts while implementing new solutions for IDNs in Western/Central New York
My position is responsible for providing sales and revenue growth as defined by Annual Budget/Member goals
I act as a Member advocate and coordinate activities of the Member, Vizient and vendor community to ensure responsiveness to Member needs and achievement of goals
The Client Manager position is a resource for all components of the Vizient Supply Chain Systems contract portfolio, maintaining the integrity of data in various systems, and providing information related to all Vizient products and services
Partnered with Enterprise Client Executive on development of member plan (penetration of contracts) and implementation of new solutions
Closed $5 Million sale of Vizient Savings Actualyzer
This tool provides access to the industry’s largest repository of market data for health care supplies pricing in real time
It includes customized analytics and benchmarking
Operationalizes the business strategy by developing actionable plans or programs for assigned member relationships to optimize value
Acts as lead when IDN incorporates additional acute care facilities at any level
Currently assisting with the implementation of Jones Memorial Hospital, St
James and Arnot Ogden over to the University of Rochester IDN
Assists with the facilitation and coordination of interface/communications between company and the University of Rochester
Coordinates and executes implementation activities for a defined set of solutions, products and services
Works with the education team to develop proper on-boarding and continuing education to ensure breadth and depth of knowledge related to Supply Chain Services portfolio
Established positive working relationships with all levels of a Member’s organization, from employees of the purchasing department, to Executive level leaders
Ensures member is maximizing the use of Vizient analytics tools through education and maximization including Marketplace Procure and Vizient LYNX
Responsible for new member registration, LOCs/LOPs, website navigation training and spend management
Follows up on identified opportunities and implementation plan including signing of LOPs/LOCs, identification of sign off of savings and documenting in savings plan
Keeps abreast of industry trends and regulatory requirements to ensure alignment with customer needs
Managed a team of three Contract Managers for the University of Rochester
Conducted interviews and hired new employees for the Contract Manager positions
Responsible for cold calling, prospecting and building relationships that will increase account penetration, revenue growth and customer satisfaction within a specified product line, business segment and/or geography
Products include capital equipment, consumables, pharmaceuticals, technology and solutions
Focus areas include driving new business as well as increasing penetration in existing accounts
Call on the Physician Office, Acute, Post-Acute/Home Health, Hospice, Surgery Center and IDN market of Western New York
Was able to build and sustain strong relationships at University of Rochester Medical Center and over220 off-sites owned by URMC
Partnered with URMC purchasing, supply chain, physicians and leadership team to open new off-sites that are affiliated/owned by the University
Transitioned all Kaleida and CHS owned off-site practices/LTC over to Cardinal Health
Estimated sales growth from this transition is over $1 million sales dollars
Developed strong GPO and Manufacturer relationships, that led to further customer satisfaction with Cardinal
Converted Slocum Dickson Medical Center and became prime vendor by presenting cost savings solutions, as well as standardization of all med surg/laboratory products
Was voted by my peers to represent our team on the STARR committee and also selected to be the team Superuser for Salesforce.com
Finished2014 year ranked3rd out of185 sales representatives, achieved sales excellence and was awarded the sales incentive trip
Medical Sales Representative
KCI
08.2009 - 11.2011
Managed and developed an underperforming territory that covers the Upstate New York area
Responsible for selling the full portfolio of woundcare, bariatric and critical care capital equipment that KCI offers
Presented the KCI value proposition to customers effectively by developing and managing customer relationships with key decision makers in each facility
Achieved sales success by communicating with customer personnel, physicians and other health care professionals
Promote the clinical benefits of Kinetic Therapy to Surgeons, Intensivists, Respiratory Therapists, ICU Directors and Nursing Staff
Work with WOCNs and other clinicians, to help lower the facilities prevalence and incident rates by utilizing Low Air Loss Therapy in all units of the Hospital
Developed, contracts, pricing, RFPs and incentive programs for each individual account
Prioritizing account calls and activities to efficiently and effectively drive strategic goals
Prepare monthly and annual sales forecasts
Participate in product in-services, patient rounding and consultation support whenever required
Took an underperforming territory and increased sales revenue by $400,000.00
Consistently achieve monthly sales quotas and goals
Established successful account relationships with physicians/surgeons, nursing staff, materials management, administrators and purchasing directors by building rapport and maintaining consistent communication
Was ranked7th out of121 sales representatives in2010 and was ranked9th for2011
Was presented the leadership award and ranked #1 in training class
Experience with Salesforce.com was responsible for entering daily calls and appointments
Medical Sales Representative
Healthpoint
01.2007 - 08.2009
Develop, and manage a large territory with responsibility for selling and marketing wound care pharmaceuticals, biologics, SIS technology and dressings to the acute and extended care market including physicians and healthcare professionals in the Upstate New York area
Maintain an ambitious12+ call per day schedule
Present in-service training seminars to nursing professionals and CE/CME accredited education programs on product usage/benefits and treatment of a broad span of needs, to address wounds at virtually any stage
Participate in wound care fairs, trade shows and wound care symposiums sponsored by area hospitals, nursing homes and community centers
Helped answer questions about reimbursement and educated staff on the proper CPT codes to bill for our products
Established successful account relationships with physicians/surgeons, wound care staff, nursing staff, clinical coordinators, purchasing department, program directors, residents, and pharmacists, by building rapport and maintaining consistent communications
Consistently exceeding quota in a highly competitive market
Was able to add Healthpoint products to formulary and help develop a wound care protocol for five of the largest hospitals in Upstate New York
Developed influential physician advocates/champions for Healthpoint product lines
Awarded The Peer Leadership award at Healthpoint University training program
Was able to turn around an underachieving territory in two years
Territory is now a top twenty producer
Call points include OR, General Surgery, Plastics, Hyperbaric/Woundcare Centers
Was ranked in top ten for sales growth with all three key products out of83 reps nationwide
Grew territory by over $300,000.00 in2008 and was awarded a Sales Leadership Conference trip
Also finished runner up for Healthpoint’s move your market sales contest
AORN certified
Education
BA - Communications/Public Relations
St. John Fisher College
Rochester, NY
05.2000
Skills
Highly team-oriented with recognized leadership, initiative and communication strengths
Excel in all stages of the sales process from prospecting, rapport building, negotiating and closing
Adept in creating unique approaches, work plans and programs that drive business growth and cost savings for the customer
Well-developed listening, organizational, analytical, territory and account management skills
Proficient in Microsoft office, including excel and power point