Jason Vaughan
Oregon City,OR
Summary
Accomplished in enhancing customer experiences and streamlining recruitment processes, I leveraged problem-solving and customer service skills at Farmers Insurance Company to elevate satisfaction and efficiency. Expert in fostering team collaboration, I significantly improved operational workflows and candidate pipelines, showcasing a blend of strategic thinking and empathetic engagement. Showed extreme ability to learn and grow when dealing with difficult customers.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Jacksons Food Stores Corporate Office
06.2019 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Field Recruiter
Swift Transportation
04.2017 - 11.2017
- Developed strong partnerships with local universities and job fairs to increase candidate pipeline.
- Delivered detailed reports on recruitment metrics to senior management, highlighting areas of improvement and proposing strategic solutions.
- Conducted thorough pre-screening interviews to identify potential candidates, reducing time spent on unqualified applicants.
- Provided excellent candidate experience throughout the recruitment process, resulting in positive feedback from new hires.
Recruiter
Marten Transportation
09.2015 - 02.2017
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Customer Service Advocate
Farmers Insurance Company
11.2012 - 07.2014
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL06-2011
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Dealt with diverse customers including "regulars" and homeless
Timeline
Assistant Store Manager
Jacksons Food Stores Corporate Office
06.2019 - 10.2024
Field Recruiter
Swift Transportation
04.2017 - 11.2017
Recruiter
Marten Transportation
09.2015 - 02.2017
Customer Service Advocate
Farmers Insurance Company
11.2012 - 07.2014
Bachelor of Science - Criminal Justice
American InterContinental University
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