Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
Sales
Don Hewlett Chevrolet
06.2012 - 03.2020
Trained new sales staff in effective sales techniques, enhancing team performance.
Increased sales performance by training and mentoring sales staff on effective selling techniques.
Boosted sales performance by providing efficient administrative support to the sales team.
Managed high-impact sales strategies to boost market penetration and sales revenue.
Held sales coaching sessions.
Owner / President
Venscape Design & Landscape - High End Residential Landscape and Design Company
01.2009 - 10.2017
Manage all aspects of business operations and projects
Devise and deploy process improvements to maximize profit margins and control costs
Design and produce advertisements for sales leads
Excel in designing all aspects of large/small landscape and hardscape projects including landscaping, irrigation, water features, stonework, etc
Create project descriptions, contracts, execute sales agreements and contract signings
Direct affiliation with growers, nurseries, stone quarries, masons, carpenters, heavy equipment operators and inspectors
Supervise equipment and machinery maintenance and repair
Maintain and control inventory
Work on materials procurement and coordinate daily production meetings.
Territory Sales Manager
Choate USA
11.2011 - 02.2012
Manage outside sales consultants for assigned regions
Mentor and motivate team
Track closing ratio and measure against company standards
Train sales consultants on proper selling techniques to use on high end business deals
Seek new construction opportunities within the territory and build relationships with outside vendors
Discovered regional opportunities for improved processes
Completed in depth market research to enhance the competitive landscape, segmentation, and needs for continued growth in Austin territory
Set up local branch operations with sales progress tracking via a sales pipeline and complete key performance indicator (KPI) dashboards with metrics to measure success
Improved communication between sales consultants and estimators, which provided quicker turnaround and increased number of sales estimates completed monthly.
Account Manager
Sunterra Landscape
03.2011 - 07.2011
Provided leadership, supervision and training for all field personnel
Weekly client meetings to build, maintain relationship to ensure customer satisfaction
Responsible for all enhancement sales, account profitability, and contract retention
Property inspections, contract specification reviews to ensure all agreed services were being provided
Very successful in saving and renewing key accounts managed by other account managers for the region
Implemented and managed successful weekly maintenance and enhancement crew schedules to match the 150 accounts in the branch
Reduced crew turnover by 65%
Sold $100K in property enhancements in first 60 days.
Sales Consultant
CarMax Superstores
04.2005 - 10.2009
Key contributor to the opening of the new Austin superstore and averaged 20 cars per month prior to promotion to Sales Manager
Held the one-month sales record of 24 cars for over a year, which was then allowed to serve as a mentor to new sales consultants by training and developing at least 10 consultants to achieve sales goals success
Became Presidents Club member averaging 15 cars a month within the first 6 months
Ft
Worth CarMax: Was key contributor in growing store unit volume by 57% from approximately 450 units a month to a peak of 789 units with close rate growing from 12.3% to 17.5%
Austin CarMax: Demonstrated team leadership in growing unit volume by 143% from 125 units to 290 units with a conversion rate going from 7.2% to 12.2%
Managed the Internet sales office and was recognized by the Southwest Region as achieving the most effective and efficient internet sales 8 out of 12 months.
Sales Manager
CarMax Superstores
01.2004 - 01.2009
Managed a sales team by developing relevant skills to achieve sales goals using various methods and tools including: The Sales Performer, providing one-on-one training, conducting sales refresher training
Developed and executed team staffing tactics as needed to ensure staffing targets are achieved
Created, maintained and executed the sales schedule and internet schedule despite many customer traffic demands, staff vacations, sick time and other unforeseen staffing needs
Developed and mentored over 50 new and veteran sales consultants to increase sales volume at multiple stores
Managed merchandising, marketing, new hires as well as direct communication with banks to fund contracts
Handled many different and difficult customer service issues with a proven ability to resolve issues and conflicts to the satisfaction of both parties involved.
Combat Medic Specialist
United States Army
01.1995 - 01.1999
Served 18 months in Korea
Was in charge of the Battalion Aid Station in Korea and Ft Hood.
Education
Medical Trama
US Army
Skills
Proficiency with Microsoft Office
AutoCAD Design
Excellent speaking and presentation skills
Self-starter and highly motivated
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
In-home Caregiver
Veterans Assist
08.2022 - 05.2024
Sales
Don Hewlett Chevrolet
06.2012 - 03.2020
Territory Sales Manager
Choate USA
11.2011 - 02.2012
Account Manager
Sunterra Landscape
03.2011 - 07.2011
Owner / President
Venscape Design & Landscape - High End Residential Landscape and Design Company
Patient Navigator/Credentialing Contractor at Assist Health Group (Radiology/Colonoscopy Assist)Patient Navigator/Credentialing Contractor at Assist Health Group (Radiology/Colonoscopy Assist)