Jason Viarella
Lynn,MA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Manager
Estella Boston
10.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Industry Kitchen
05.2022 - 10.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
School Custodian/Maintenance
Revere Public Schools
03.2021 - 11.2021
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Reduced maintenance costs by routinely inspecting and maintaining cleaning equipment for optimal performance.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Contributed to school safety by promptly addressing and resolving potential hazards in hallways, stairwells, and entryways.
Server
Scorpion Bar
04.2018 - 12.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Guy Fieri's Kitchen And Bar/Tequila Cocina
02.2019 - 02.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Bartender
Volare
01.2017 - 06.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Busser
Strega Waterfront
12.2015 - 04.2017
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Supported staff training initiatives, sharing best practices on bussing techniques for new hires.
- Demonstrated attention to detail in table settings, ensuring all items were properly placed according to restaurant standards.
Prep Cook/Dishwasher
The Wharf
10.2015 - 03.2016
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Cashier
Diminos Subs
09.2014 - 05.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Busser/Food Runner/expo/Host
Papa Gayo
02.2012 - 08.2014
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Supported team members with additional tasks, promoting a positive work environment.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Education
High School Diploma -
Revere High School
Revere, MA06.2015
Skills
- Operations Management
- Performance Management
- Strategic Planning
- Staff Management
Timeline
Manager
Estella Boston
10.2023 - Current
Manager
Industry Kitchen
05.2022 - 10.2023
School Custodian/Maintenance
Revere Public Schools
03.2021 - 11.2021
Server
Guy Fieri's Kitchen And Bar/Tequila Cocina
02.2019 - 02.2020
Server
Scorpion Bar
04.2018 - 12.2020
Server/Bartender
Volare
01.2017 - 06.2019
Busser
Strega Waterfront
12.2015 - 04.2017
Prep Cook/Dishwasher
The Wharf
10.2015 - 03.2016
Cashier
Diminos Subs
09.2014 - 05.2015
Busser/Food Runner/expo/Host
Papa Gayo
02.2012 - 08.2014
High School Diploma -
Revere High School