JASON VILLALONA
Jackson Height,NY
Summary
Experienced leader with a strong background in team management and operational efficiency, skilled in strategic planning, budgeting, and process improvement. Proven ability to collaborate cross-functionally and enhance productivity through effective communication and resource management. Eager to leverage expertise in finance and accounting oversight to drive success in a dynamic new role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Highgate Hotels
New York, NY
07.2025 - Current
- Streamlined operations by implementing efficient inventory management systems to optimize resource allocation.
- Led cross-functional teams to enhance guest satisfaction through process improvements and training initiatives.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed performance metrics to identify areas for improvement, driving significant enhancements in service delivery.
- Collaborated with department heads to establish best practices that reduced operational costs while maintaining quality standards.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
Housekeeping Manager
Highgate hotel
Manhattan, NY
06.2023 - 07.2025
- Communicated regularly with other departments such as Front Desk or Maintenance in order to coordinate efforts.
- Successfully managed a team of 10 housekeeping staff, demonstrating strong leadership and organizational skills.
- Developed strategies to improve efficiency within the department while maintaining high standards of cleanliness.
- Monitored inventory levels of cleaning supplies and linens, placing orders as needed in order to maintain optimal stock levels.
- Generated reports on attendance, tardiness, overtime and absences for management review.
- Performed regular audits of timekeeping records to identify errors or irregularities in recording hours worked.
- Compiled payroll data from timekeeping records to ensure accurate payment of wages.
Operations Manager
Hook & Reel Cajun Seafood
Brooklyn, NY
09.2022 - 04.2023
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
General Manager
SSP America
Jamaica, NY
01.2020 - 06.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Increased sales by 20%.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Resolved problems promptly to elevate customer approval.
Food & Beverage Manager
OTG Management JFK Airport
Jamaica, NY
07.2014 - 01.2020
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed 29 units with over 250 staff members.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Cooked menu items according to specified instructions.
- Identified inefficiencies leading to improved productivity.
- Manage a LBW cost of 14.69% & food cost of 20%.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
Education
BBA - Management
University of Miami
Fl01.2009
High School Diploma -
Salome Ureña
Dominican Republic06.2006
Skills
- Profit and loss understanding
- Finance and Accounting Oversight
- Strategic Planning Skill
- Corrective Actions
- Budgeting
- Staff Recruitment and Hiring
- Contract Development
- Mergers and Acquisitions Knowledge
- Process Improvement Strategies
- Proficient with Dayforce & Opera Cloud
- Cost Containment
- Cross-Functional Team Management
- Vendor Negotiations
- Operations management
Certification
- Highgate Hotels East Coast Executive Development Program - Labor
- Highgate Hotels East Coast Executive Development Program - Room Ready Session
- Highgate Hotels East Coast Executive Development Program - Profit Playbook
Timeline
Operations Manager
Highgate Hotels
07.2025 - Current
Housekeeping Manager
Highgate hotel
06.2023 - 07.2025
Operations Manager
Hook & Reel Cajun Seafood
09.2022 - 04.2023
General Manager
SSP America
01.2020 - 06.2022
Food & Beverage Manager
OTG Management JFK Airport
07.2014 - 01.2020
BBA - Management
University of Miami
High School Diploma -
Salome Ureña