Summary
Overview
Work History
Education
Skills
Timeline
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JASON VITOLO

West Milwaukee,WI

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

IT Field Technician

Spectrum
04.2023 - Current
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Provided training on use, troubleshooting, and calibration of equipment.
  • Repaired and updated equipment to conform to company-wide standards.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.

Property Manager

Tropical Resort & Marina
10.2022 - 04.2023
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Developed and implemented marketing strategies to promote our services.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Assisted with development and distribution of marketing materials for facility.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Oversaw day-to-day operations of a 21-room hotel with staff of 6 employees.

Property Manager's Assistant

Pine Acres Manor / Eagleswood Village, NJ
03.2021 - 10.2022
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Implemented strategies to optimize successful closing of real estate transactions.
  • Supported managers and department leaders by completing projects and problem resolution under budgets and schedule demands
  • Closely collaborated with project members to identify and quickly address problems
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Managed bookkeeping, prepared budgets and cost reports
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Managed filing system, entered data and completed other clerical tasks

Service Technician

Audio Crafters
04.2019 - 03.2021
  • Laid out materials and system components to prepare for installation
  • Inspected installations to check for functionality and maintain customer satisfaction
  • Installed complete systems at new residential and business construction sites
  • Utilized knowledge of carpentry and general construction to complete attractive finish work
  • Completed troubleshooting of malfunctions and diagnosed issues
  • Demonstrated to customers proper methods for operating equipment after it had been installed

Education

Associate of Science - Computer Science

Ocean County College
Toms River, NJ
2021

Skills

  • Sales and Marketing
  • Property Marketing and Promotion
  • Quality Assurance
  • Technical Support and Assistance
  • Hardware and Software Configuration
  • Friendly and Patient
  • Account Management
  • Customer Relationship Management
  • Critical Thinking

Timeline

IT Field Technician

Spectrum
04.2023 - Current

Property Manager

Tropical Resort & Marina
10.2022 - 04.2023

Property Manager's Assistant

Pine Acres Manor / Eagleswood Village, NJ
03.2021 - 10.2022

Service Technician

Audio Crafters
04.2019 - 03.2021

Associate of Science - Computer Science

Ocean County College

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JASON VITOLO