Jason Volcansek

• Explained coverage options to potential policyholders, answering questions or concerns.
• Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
• Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.

• Created weekly deliverables and Powerpoint presentations for executive leadership and upper level management
• Responsible for line of business reporting gathered from multiple departments and tracked closing document deliveries from Iron Mountain
• Led weekly/biweekly interdepartmental conference calls to mitigate financial risk to the company
• Created additional reporting of loan document bundles from outside business units in reducing business operational risk
• Worked with team to timely incorporate special projects and address escalations

• 6 team managers and 78 associates worked together to improve performance test metrics in a highly specialized global business operations department designed to reduce operational risk and maintain bank compliance
• New policy and procedures along with process gaps were outlined and documented to train new associates and new contracting partners
• Worked with team managers to develop and utilize team members' strengths to develop efficient protocols across multiple lines of business while supporting external vendors to resolve escalations
• Managed a team assigned to reduce a dynamic flow of revisions and document uploads while assisting in managing multiple managerial positions within the highest production pod
• Managed and aligned teams within pods to increase production rate while simultaneously achieving an increase in production accuracy

Constructed and disseminated LOB wide reporting on pipeline management and production

• Elevated three clubs to 100% goal invoice/enrollment while resolving customer service issues and working with existing clients
• Progressed from Assistant Manager to General Manager in 5 months
• Recognized as the Top Sales Manager in the state of Texas
• Recognized nine times as a member of the Top 10 National Sales Managers
• Partnered with Assistant GM of Sales across 4 locations for hiring, recruiting, and development of sales team and fitness training staff exceeding 160 employees

• Grossed 1.1 million in deposits the final month to claim top banker and single month record
• Achieved and maintained exemplary customer service scores for corporate flagship location
• Opened and serviced accounts within authorized limits.
• Responded promptly to customer queries and complaints to find solutions and diffuse tension.
• Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.