JASON VOLCANSEK
Plano
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
18
18
years of professional experience
Work History
Manager
RCI Entertainment
02.2024 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Business Development Partner
Revolt Healthcare Alliance
01.2020 - 12.2023
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Mentored junior team members in effective sales techniques, fostering a culture of continuous improvement within the organization.
- Led product demonstrations showcasing unique features that set our offerings apart from competitors in the market space.
- Enhanced client satisfaction through regular communication, addressing concerns, and providing customized solutions.
Portfolio Manager & Reporting Lead
Nationstar, Mortgage LLC
01.2015 - 04.2019
- Created weekly deliverables for executive leadership and upper level management
- Responsible for line of business reporting gathered from multiple departments and tracking of closing document deliveries from Iron Mountain
- Led weekly/biweekly interdepartmental conference calls to mitigate financial risk to the company
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Worked with team to timely incorporate special projects and address escalations
- Facilitated portfolio performance review and implemented new strategies.
Unit Manager
Bank of America
01.2011 - 05.2014
- 6 team managers and 78 associates worked together to improve performance test metrics in a highly specialized global business operations department designed to reduce operational risk and maintain bank compliance
- New policy and procedures along with process gaps were outlined and documented to train new associates and new contracting partners
- Worked with team managers to develop and utilize team members' strengths to develop efficient protocols across multiple lines of business while supporting external vendors to resolve escalations
- Managed a team assigned to reduce a dynamic flow of revisions and document uploads while assisting in managing multiple managerial positions within the highest production pod
- Managed and aligned teams within pods to increase production rate while simultaneously achieving an increase in production accuracy
General Manager
LA Fitness, Fitness International
09.2006 - 08.2010
- Elevated three clubs to 100%+ of goal metrics for enrollment while resolving customer service issues and working with existing clients and team members to foster an inclusive and positive environment
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Recognized nine times as a member of the Top 10 National Sales Managers and Top Sales Manager in the state of Texas
- Assistant GM of Sales across 4 locations for hiring, recruiting, and development of sales team and fitness training staff
Education
BBA - Finance
Texas A&M University
College Station, TX05.2001
Skills
- Customer service
- Team leadership
- Operations management
- Customer relationship management (CRM)
- Policy implementation
Affiliations
- Knights of Columbus
- Eagle Scout
Timeline
Manager
RCI Entertainment
02.2024 - Current
Business Development Partner
Revolt Healthcare Alliance
01.2020 - 12.2023
Portfolio Manager & Reporting Lead
Nationstar, Mortgage LLC
01.2015 - 04.2019
Unit Manager
Bank of America
01.2011 - 05.2014
General Manager
LA Fitness, Fitness International
09.2006 - 08.2010
BBA - Finance
Texas A&M University
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