Jason Vu

• Processed an average of 320 purchase orders monthly, retaining accuracy and timely fulfillment
• Managed 20+ browser tabs per hour to streamline workflows and multi-task in a high-volume working environment, ensuring timely completion of tasks and maintaining organization
• Conducted thorough testing on 25+ accounts weekly to ensure proper functionality, identifying and resolving issues to maintain system integrity and performance

• Managed remote shipping operations for 5,000+ client globally - including order fulfillment and customer service
• Created and streamlined an automated system to manage an inventory of 1,000+ items for a seamless fulfillment process - reducing costs and increasing efficiency
• Negotiated and maintained third-party relationships with logistic providers and warehouse managers
• Trained and supervised 5+ employees

• Delivered Tier 1 technical support to end users through ConnectWise ticketing system, email, and

• Phone, resolving issues within SLA targets.

• Installed, configured, and implemented cybersecurity software including SentinelOne, Huntress, and

• Assisted in onboarding new client devices by provisioning systems, joining domains, and applying

• Diagnosed and resolved hardware, software, and networking issues such as account lockouts, printer

• Supported remote troubleshooting using RMM tools and remote desktop utilities to minimize client

• Escalated complex tickets to Level 2 technicians, providing detailed case documentation and

• Collaborated with senior technicians on system updates, patch management, and preventive

• Maintained clear, customer-focused communication when guiding non-technical users through