Jason W. Kirby

• Optimized network performance with thorough analysis, troubleshooting, and resolution of complex issues.
• Developed standard operating procedures for the Network Operations Center, streamlining processes and increasing efficiency.
• Supported business growth objectives by continuously evaluating the network capacity needs based on usage trends and recommending expansion plans as necessary.
• Enhanced team productivity by providing ongoing technical training and support to staff members.
• Oversaw daily operations of the network operations center team, effectively delegating tasks to ensure coverage across all shifts.
• Reduced incident response times through efficient incident management and escalation procedures.
• Established strong working relationships with key stakeholders across various departments, fostering collaboration and information sharing for improved decision-making in IT-related matters.
• Continuously improved internal processes by analyzing key metrics from incident reports, taking corrective actions when appropriate.

• Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
• Monitored and tracked progress of all production tasks for on-time delivery.
• Coordinated communication between departments, fostering a collaborative work environment.
• Streamlined workflow processes, enhancing overall team performance and output quality.
• Managed daily operations on the production floor, maintaining a safe and organized workspace.
• Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
• Supported continuous improvement initiatives by identifying areas for process optimization.
• Facilitated team meetings to discuss progress and address any issues, fostering collaborative work environment.
• Forecasted production schedules and adjusted plans to accommodate changes in demand.

Primary MOS: 1142 Electrical Equipment / Electronics Repair and later as E7 1169-Utilities Chief. Secondary MOS's: 0931- Combat Marksmanship Instructor Trainer, 0411- Maintenance Management Clerk. 03xx- Competitive Rifleman.

• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Served as Platoon Sergeant over nearly all different platoon functions within Communications Co. at various times during career.
• Learned and adapted quickly to new technology and software applications.
• Veteran O.I.F. 1- 2003