Jason Wacknov
Lenexa,KS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
33
33
years of professional experience
Work History
Patient Access Specialist
AssistRx
02.2023 - Current
- Assist patients with getting their expensive medications for little to no cost to them
- We are the go- between for the health care provider, the insurance companies and the pharmacy.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Customer Experience Consultant
CarMax
06.2020 - 12.2022
- Sold used vehicles online while providing exceptional customer service
- Was awarded the very first CEC Champion award for sales and teamwork
- Was promoted to mentor/trainer for two new hubs in Denver and Dallas within a year of start date
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Continued to meet and exceed all sales quotas when on the phones
- Provided excellent customer service to a point where I lead special teams specifically to gain customers back.
Receiving Specialist - Level III
R&O, Honeywell
03.2020 - 05.2020
- Worked in the induction department for Honeywell Aerospace
- Used SAP to catalogue and inspect incoming airplane, satellite and other mechanical parts from numerous companies worldwide, and list them for repair, inspection, testing or replacement
- Data Entry to transfer all account information from Aerospace plants in Seattle and Wichita, to Olathe, after those locations were closed
- Recently laid off due to a reduction of incoming parts to be repaired, caused by the Covid-19 pandemic reducing the amount of flights globally.
Licensed Sales Agent
SelectQuote
08.2019 - 03.2020
- Trained on multi-platform system to sell Medicare insurance policies from 25 of the top A rated carriers in the country
- Top 10 in a highly competitive, nationwide training class of 800 - Due to my performance during training, I was handpicked to join the company's top agents to sell
- Medicare policies exclusively for UnitedHealthcare in their new pilot program during Annual Enrollment
- Period.
Relationship Banker
Bank of America
04.2018 - 08.2019
- Various account management and operational duties within the Financial Center including, but not limited to: - Sales averaging 26% over required goals for current and previous quarters - Daily Operational duties to maintain compliance for audits - Account Management, Small Business and Loan Specialist, Data Entry, Cash Handling and Financial
Advisor Operations Manager/Sales Manager/Production Manager/Plant Manager
American Textile Mills, Inc
12.1990 - 11.2016
- Oversaw all operational aspects of the organization, including identifying areas for process improvement, strategizing the solutions, and implementing SOP's to boost efficiency and productivity
- Generated revenue by coaching staff on effective sales prospecting and lead development strategies
- Managed pricing, sales, and inventory in a continuously shifting market
- Monitored employee productivity and optimized procedures to reduce costs
- Met and exceeded gross profit goals
- Maximized efficiency by revamping deliveries, workloads and equipment which increased productivity by 20%
- Facilitated employee meetings to relay information, provide updated training, and receive feedback
- Controlled costs and developed operating budgets effectively
- Performed product testing and marketing to increase sales by 20-25% annually
- Managed all production, distribution, inventory control, and coordination for all shipping lines
- Hired, trained, and disciplined all warehouse personnel
- Negotiated contracts with the Union and various vendors
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
Education
BA - Communications
University of Kansas
Lawrence, KS1999
Skills
- Information Collection
- Team Development
- Document and Records Management
- Call Volume and Quality Metrics
- Call Center Operations
- Product and Service Knowledge
- Time Management
- Customer Relationship Management
- Sales Expertise
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Patient Access Specialist
AssistRx
02.2023 - Current
Customer Experience Consultant
CarMax
06.2020 - 12.2022
Receiving Specialist - Level III
R&O, Honeywell
03.2020 - 05.2020
Licensed Sales Agent
SelectQuote
08.2019 - 03.2020
Relationship Banker
Bank of America
04.2018 - 08.2019
Advisor Operations Manager/Sales Manager/Production Manager/Plant Manager
American Textile Mills, Inc
12.1990 - 11.2016
BA - Communications
University of Kansas
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