Jason Waldrop

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Analyzed inventory data to identify and address stock discrepancies.
• Participated in regular cycle counts to confirm accuracy of inventory records.
• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.

Handled complaints from customers by empathetically listening, recording details and
offering solutions.
• Answered customer questions and addressed problems and complaints in person and
via phone.
• Completed frequent walk-throughs and directed team members to correct issues
impacting store appearance or professionalism.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Handled scheduling for store shifts to achieve adequate staffing.
• Maintained inventory by checking merchandise to determine levels.
• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Delegated assignments based on team strengths to optimize floor coverage and service
levels.
• Checked monthly sales and performance reports to support operational planning and
strategic decision-making.
• Interviewed and vetted job applicants to make effective hiring decisions and fill
vacancies with strong team members.
• Assisted in continuous development of effective store associates to achieve desired
sales and results.
• Provided mentorship for employees to generate sales, promote effective upselling and
cross-sell to improve retail productivity.
• Oversaw coaching and guidance of store employees to foster advancement in work
operations.
• Reviewed inventory and sales records to prepare reports for management and budget
departments.
• Led teams in planning, implementation and execution of merchandising and operating
initiatives to streamline business effectiveness.
• Used excellent verbal skills to engage customers in conversation and effectively
determine needs and requirements.
• Completed thorough opening, closing and shift change functions to maintain operational
standards each day.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply
knowledge of various company programs.
• Monitored inventory levels and placed new orders for merchandise to keep supply
well-stocked.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting
client relationships.
• Formed and sustained strategic relationships with clients.
• Reviewed financial statements and sales or activity reports to measure productivity or
goal achievement.
• Implemented successful business strategies to increase revenue and target new
markets.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep
quantities well-stocked.

Increased traffic to buy insurance by developing and implementing attention-grabbing
plans.

Served food quickly for positive guest experiences.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Wiped down tables and equipment, swept and refilled stock.
• Organized and restocked supplies to support operations and team productivity.
• Interacted pleasantly with guests to deliver quality customer service.

Served food quickly for positive guest experiences.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Wiped down tables and equipment, swept and refilled stock.
• Organized and restocked supplies to support operations and team productivity.
• Interacted pleasantly with guests to deliver quality customer service.

Trained and acclimated new servers to restaurant's culture and operations.
• Managed tables throughout dining room to execute service at highest level.
• Maintained thorough knowledge of menu to describe dining options.
• Cleared dishes from tables during and after meal service to maintain clean dining area.
• Directed and assisted in general dining room cleaning and sanitation.
• Worked with management to coordinate special functions and events.
• Attended meetings to learn and share information and find ways to enhance customer
dining experience.
• Prepared salads, appetizers and garnishes to assist kitchen staff.