Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason L. Walker

Cleveland Heights,Ohio

Summary

Dynamic people leader with a proven track record in enhancing employee engagement and diversity, achieving an 18.79% increase in Employee Engagement Index scores. Knowledge in supply chain labor planning with controlling cost. Committed to staff development and driving team performance. Successfully created and launched The JAMAZON initiative, engaging over 1,000 associates across multiple regions. Recognized for fostering collaboration and leveraging community resources.

Overview

22
22
years of professional experience

Work History

Area Manager

Amazon
04.2022 - Current
  • Collaborated with PXT and team members to enhance associate engagement, strengthening facility rapport.
  • President of the Affinity Group, People with Disabilities.
  • Active member in BEN, responsible for community resources.
  • Contributed to initiatives enhancing diversity and inclusion with HBCU partnerships.
  • Collaborated with multiple business lines outside of the home site, including Amazon PR and Amazon IXT teams.
  • Community service liaison.
  • Elevated EEI scores from 44.54% to 63.33% as Co-Captain of People Pillar.
  • Created the JAMAZON initiative and launched it in three different sites outside of the region, engaging over 1,000 associates.
  • Owner of Associate of the Week program.
  • Owner of Tier 3 Spotlight of the Week program.
  • Collaborated with the PXT team for PEAK 2024 associate engagement activities.
  • Create supply chain plans using data focused on goals and objectives.
  • Monitor and adjust associate headcount to ensure efficiency with costs.
  • Motivate and assist the hourly workforce.
  • Work with multiple teams to ensure the safety of associates.
  • Provide documented supervision for Tier 3 PA associates.
  • Facilitate the startup meeting.
  • Assist with maintaining the quality of associates' performance.

Program Director

Volunteers of America
08.2021 - 02.2022
  • Manage a team of case managers, assistant director, administration assistant, janitorial and operation
  • Oversee government grant activities/programming from Veterans Administration
  • Assisted in interviewing and building milieu management, case management, kitchen staff teams
  • Provide supervision for the assistant director
  • Work with vendors and janitorial staff to manage facility maintenance and upgrades
  • Facilitate training for staff throughout Ohio and Indiana VOA programs focused on mental health, substance abuse, milieu management, and trauma-informed care
  • Managing program budgets and spending
  • Manage billing and payments to outside agencies
  • Maintaining excel spreadsheets
  • Assisted in implementing practices to adhere to COVID -19 guidelines focusing on sanitation, social distancing, and veteran care

Assistant Program Director

Volunteers of America
06.2018 - 07.2021
  • Manage a team of case managers, social recreation department, and co-manage operations
  • Provide supervision sessions for case manager and co-supervise assistant director
  • Ensure programs are meeting and maintaining CARF accreditation standards
  • Assisted in interviewing and building milieu management, case management, recreation and kitchen staff teams
  • Provide supervision for VOA kitchen manager/ kitchen staff to maintain compliance with Cleveland Health Dept
  • And work with food vendors
  • Serve as interim program director
  • ALICE certified
  • Assisted in developing and implementing milieu management practices to increase safety

Case Manager / Team Leader/ social service manager

Volunteers of America
07.2012 - 06.2018
  • Manage Caseload of veteran clients in transitional residential settings
  • Develop service plans, maintain case notes and facilitate groups
  • Coaching and mentoring fellow case manager peers
  • Serve on multi-disciplinary teams to ensure veteran care
  • Creating team-building activities for peers

Community Psychiatric Support Team Member (CPST)

Mental Health Services Inc.
Cleveland, Ohio
11.2007 - 07.2012
  • Provide case management to mental ill/ substance abuse and homeless populations
  • Develop service plans
  • Facilitate clinical groups
  • Assessment of service needs

Habilitation and Behavioral Specialist

Lucas County Board of MRDD
Toledo, Ohio
05.2005 - 11.2007
  • Construct habilitation and behavior plans for the MRDD population
  • Provide practical support
  • Facilitate training of behavior plans

Group home worker

Lutheran Home Ministries
Toledo, Ohio
02.2004 - 05.2005
  • Assist in writing IEP for special needs/ behavior children
  • Milieu management
  • Monitor medications
  • Report and case note writing
  • Working with families in an interdisciplinary team

Student Clinician- Internship

The University of Toledo Speech and Hearing Clinic
Toledo, Ohio
03.2003 - 12.2003
  • Lesson plan writing
  • Conducting counseling sessions
  • Report writing and record keeping

Education

Bachelor of Arts -

The University of Toledo
Toledo, OH
12.2003

Diploma -

East High School
Youngstown
06.1999

Skills

  • Controlling costs
  • Operations
  • Staff development
  • Employee relations
  • Creativity and innovation
  • Coaching and mentoring
  • Diversity and inclusion
  • Employee engagement
  • Integrity and ethics

Timeline

Area Manager

Amazon
04.2022 - Current

Program Director

Volunteers of America
08.2021 - 02.2022

Assistant Program Director

Volunteers of America
06.2018 - 07.2021

Case Manager / Team Leader/ social service manager

Volunteers of America
07.2012 - 06.2018

Community Psychiatric Support Team Member (CPST)

Mental Health Services Inc.
11.2007 - 07.2012

Habilitation and Behavioral Specialist

Lucas County Board of MRDD
05.2005 - 11.2007

Group home worker

Lutheran Home Ministries
02.2004 - 05.2005

Student Clinician- Internship

The University of Toledo Speech and Hearing Clinic
03.2003 - 12.2003

Bachelor of Arts -

The University of Toledo

Diploma -

East High School

Similar Profiles

CREATE PROFILE
Jason L. Walker