Jason Wallace
San Jose,CA
Summary
Proven leader and efficient multitasker, excelled at The Cheesecake Factory by enhancing guest engagement and streamlining operations. Incorporated frequent communication to create and maintain productive teamwork. Demonstrated a strong work ethic and relationship management, significantly improving service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Server
The Cheesecake Factory
03.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Supervisor
Starbucks
01.2016 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Arts - Communication Studies
California State University, Long Beach
Long Beach, CA05.2023
Skills
Strong work ethic
Exceptional customer service
Guest engagement
Memory retention
Excel proficiency
Sales techniques
Relationship management
Timeline
Server
The Cheesecake Factory
03.2021 - Current
Supervisor
Starbucks
01.2016 - 08.2021
Bachelor of Arts - Communication Studies
California State University, Long Beach