Jason Walter
Fostoria,OH
Summary
Proactive Fixed Operations Director with extensive experience in financial performance monitoring, team management, and operational efficiency. Successfully boosted staff loyalty, ensured compliance with industry regulations, and increased customer satisfaction. Adept at developing budgets, managing inventory, and resolving escalated customer complaints professionally. Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses, and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing 15+ years of related experience.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Fixed Operations Director
Ballas Buick GMC
03.2005 - 08.2011
- Monitored financial performance through daily reports.
- Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Ensured compliance with all industry regulations and manufacturer guidelines through diligent monitoring of procedures and documentation.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Directed fixed operations of 35-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
President
Crystal Cleaners LLC
06.1998 - 03.2005
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Service Manager
Reineke Ford Fostoria
06.1991 - 12.1998
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
Some College (No Degree) - Business Administration And Management
Tiffin University
Tiffin, OH 08.1992 - 05.1993
High School Diploma -
Saint Wendelin High School
Fostoria, OH06.1990
Skills
- Setting goals
- Customer Relations
- Operational Efficiency
- Maintaining Compliance
Additional Information
I am a current 3rd degree of the Knights of Columbus, Bascom Lions and I'm on the Board of Directors of the Sand Beach Association Inc.
Timeline
Fixed Operations Director
Ballas Buick GMC
03.2005 - 08.2011
President
Crystal Cleaners LLC
06.1998 - 03.2005
Some College (No Degree) - Business Administration And Management
Tiffin University
08.1992 - 05.1993
Service Manager
Reineke Ford Fostoria
06.1991 - 12.1998
High School Diploma -
Saint Wendelin High School
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