JELLISA OGLESBY

• Assisted with personnel records management to support recordkeeping accuracy.
• Collaborated with manager to determine department's short and long-term hiring needs.
• Conducted reference checks and screening of potential candidates to support onboarding process.
• Verified payroll, vacation and sick time hours to support accounting processes.
• Facilitated smooth employee transitions with comprehensive onboarding program.
• Cultivated relationships with recruitment agencies for access to larger talent pools.
• Completed human resource operational requirements by scheduling and assigning employees.
• Collaborated with managers to identify and address employee relations issues.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

• Completed weekly scheduling and monthly department reports for case managers.
• Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
• Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
• Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
• Communicated with patients and family members to assist with information, provide literature and direct to community resources.
• Evaluated the effectiveness of interventions through ongoing assessment, analysis, and adjustment of care plans.
• Partnered with community resources to address social determinants of health, improving overall well-being for patients.
• Enhanced patient satisfaction with comprehensive assessments, timely interventions, and effective communication strategies.
• Increased access to supportive services by identifying barriers to care and connecting patients with appropriate resources.
• Provided mentorship and support to new Care Management Associates, fostering professional growth and development among team members.
• Answered phone calls and messages for multiple physicians in ambulatory medical facility, scheduling appointments, and handling patient inquiries.

• Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
• Addressed patient concerns and provided support to vulnerable demographics.
• Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
• Worked directly with patient treatment teams and participated in care coordination procedures.
• Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
• Increased awareness of available resources by organizing and participating in community health fairs and events.
• Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.

Responsible the pre-registration and registration accuracy. Responsible for the identifying insurance coverage, the benefits available, and collecting co-payments.

• Educated patients on plans for treatment and payments.
• Took copayments and compiled daily financial records.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Assisted patients in filling out check-in and payment paperwork.
• Assisted in resolving and satisfying client requests and internal operational issues.
• Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
• Verified important patient information such as Name, DOB and SSN for entry into patient management system.
• Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
• Routinely collaborated with department managers to correct problems and improve services.
• Developed and achieved financial and growth goals.
• Monitored unit budget to ensure financial objectives were met.
• Interpreted and communicated new or revised policies to staff.
• Ensured safety and well-being of patients.
• Reviewed customer survey information to prioritize areas of improvement.
• Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
• Targeted specific community groups with wellness and disease management information.
• Explained required eligibility applications to patients and helped complete applications for services.
• Obtained demographic, insurance and financial information from community members to offer thorough and personalized assistance.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.

• Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
• Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
• Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
• Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
• Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
• Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
• Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.

• Monitored building access and identified all officials and employees before authorizing their entrance.
• Responded to calls in both routine and emergency situations.
• Verified each individual’s right to enter restricted areas and denied access to unauthorized persons.
• Unlocked rooms and suites for authorized contractors.
• Directed guests around the building and answered questions regarding accessibility.
• Identified individual development needs with appropriate training.
• Improved patient satisfaction scores by providing compassionate, person-centered care and support to individuals and families.
• Enhanced patient care by implementing evidence-based behavioral health interventions and coordinating with multidisciplinary teams.
• Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and ethical guidelines.
• Managed high-risk cases with crisis intervention strategies, contributing to a safer clinical environment for both patients and staff.
• Collaborated closely with insurance providers to ensure proper coverage for necessary services while minimizing out-of-pocket expenses for clients.
• Contributed to the development of organizational policies related to behavioral health services that aligned with state regulations and accreditation standards.