Jason Watts-Buggs

Provide friendly, courteous, and timely assistance to subscribers

Escalate complex issues appropriately to higher-level support or management

Document all subscriber interactions, issues, resolutions, and follow-ups in ticketing/CRM systems

Perform Tier I and Tier II troubleshooting for internet, TV, and phone service issues

Assist with equipment-related problems, including modems, routers, set-top boxes, and wiring

Support installation and configuration steps, guiding subscribers through setup as needed

Reset accounts, passwords, and user credentials when required

Monitor system operations and service reliability to identify patterns of failure

Coordinate with network, technical, and field teams to resolve outages or infrastructure issues

Track key performance metrics such as response time, resolution time, ticket backlog, and subscriber satisfaction

Identify recurring trends or common failure points and report findings

Recommend improvements to processes, tools, or communication workflows

Escalate persistent or systemic issues to management or technical leads

Facilitated technical and administrative assistance to intake staff, ensuring effective operation of hardware and software. Directed new hire integration activities by overseeing Gmail account setups, password management, and security badge distribution. Handled primary inquiries regarding password recovery and on-call assistance for accident intake documentation. Streamlined IT support ticket resolution through Slack’s system, optimizing request handling with established protocols.

• Directed multiple teams of 10 sales representatives over two years, focusing on performance excellence. Achieved monthly sales targets set at approximately $840,000 in alignment with business goals. Monitored market trends and provided coaching to address team needs effectively. Formulated daily tactical plans to drive sales performance on an hourly basis. Reallocated call center resources strategically to ensure compliance with KPIs. Developed extensive floor trackers comprising vital records such as attendance and bonuses. Conducted interviews for prospective sales representatives using cultural assessments as criteria. Compiled a detailed SOP manual to establish operational consistency across the sales floor.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Utilized Maximo service application for identifying and resolving facility issues efficiently. Directed assignment of 308 military personnel, adhering to Marine Corps Base MEF standards. Maintained accurate online base occupancy records for all facilities. Reviewed and managed service request portfolio to optimize operations. Liaised with outside contractors to coordinate facility maintenance activities. Performed onsite surveys as part of safety initiatives for First Maintenance Battalion.

Diesel Technician


• Completed repair, maintenance and quality inspections on vehicles such as LVSR(LOGISTIC VEHICLE SYSTEM REPLACEMENTS) and HMMWV.
• Checked and replaced clamps, brackets, hoses and other system components.
• Diagnosed systems by troubleshooting malfunctions and tracing problems.
• Removed malfunctioning parts and repaired components or installed new ones.
• Performed maintenance inspections, tune-ups, oil changes and other key services.
• Assigned work to team members and inspected all work for quality and compliance.
• Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
• Tracked mechanical and repair problems and discussed solutions with shop leadership.
• Trained and guided employees on correct methods for performing different repairs and maintenance services.