Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Watts-Buggs

Management
Midwest City,OK

Summary

With five years of valuable management experience across diverse industries, I am a dynamic and high-energy manager. From my time as a Platoon Sergeant and Bachelor Housing Manager in the Marine Corps to my current role at Quintessa Marketing, where I oversee a sales team of 12 representatives and one team lead, I consistently achieve exceptional results. During my three-year tenure at Quintessa Marketing, I have generated over $8 million in revenue. My expertise in leading and motivating teams, coupled with a proven track record of driving sales growth, positions me as a dynamic leader ready to tackle new challenges. Highly trained Order Picker with strong performance record of high production in product selection and packing. Excellent level of accuracy in pick and pack, successfully meeting quotas in high production tempo. Supports shipping team with assistance palletizing, labeling and loading trucks.

Overview

2025
2025
years of professional experience
2025
2025
years of post-secondary education

Work History

Intake Manager

Quintessa Marketing
Oklahoma City, Oklahoma
4 2022 - Current
  • Managed a team of 12+ sales representatives and a team lead
  • Managed a targeted sales quota based on company needs
  • Identify negative and positive trends and conducted group and individual coaching as needed
  • Strategized ways to drive the sales team daily and on an hour-by-hour basis to ensure that sales quotas were met
  • Strategized and adjusted call center resources to ensure that the center is in line with the identified KPI's and metrics
  • Built and managed Floor trackers that included a wide range of necessary items such as (attendance records, Agent contacts, Bonus calculators and many more)
  • Conducted solo and group interviews for sales representatives based on a culture index
  • Built and developed a Standard operating procedure bible (SOP Bible) to ensure that sales floor has a foundation to rely on
  • Managed all daily and monthly administrative tasks such as (Write-ups, Payroll, Time-off requests, scheduling etc)
  • Managed CRM software (Talkdesk) daily to ensure that sales representatives were able to receive and make outbound calls based on agent queues
  • Conducted supervisor calls on escalated cases and resolved any immediate disputes with legal clients

Order Puller

Hobby Lobby Warehouse
Oklahoma City, Oklahoma
01.2022 - 04.2022
  • Pull all orders efficiently and accurately
  • Maintain a production rate of 90% or greater
  • Maintain all safety standards and regulations in accordance with Hobby Lobby operating procedures

Professional Truck Driver

Werner Enterprises
09.2021 - 01.2022
  • Deliver freight across the contiguous United States in accordance with all laws and regulations according to the department of transportation

Professional Truck Driver

Melton Truck Lines
06.2021 - 09.2021
  • Deliver freight across the contiguous United States in accordance with all laws and regulations according to the department of transportation

Bachelor Housing Manager

Camp Pendleton South
06.2019 - 05.2021
  • To identify and repair any issues in the facilities via Maximo Service Application
  • To assign and manage (308) Military personnel to rooms that meet the marine corps base MEF standards
  • To Maintain online Base occupancy Program for the facilities via Maximo
  • To Audit and maintain service request portfolio for facilities
  • Contact and coordinate with outside contractors
  • Conduct on site surveys for 1st Maintenance Battalion safety initiative
  • Conduct Daily/Monthly inspections of rooms
  • Remain in the on-call status unless relieved of current duties
  • Manage 154 rooms with the MEF standards

Facilities Maintenance Chief

Camp Pendleton South
06.2019 - 05.2021
  • Maintain and Manage 8 buildings in accordance with the MEF standards
  • To Audit and maintain service request portfolios for all 8 buildings
  • Contact contractors and coordinate routine and specialized maintenance projects
  • Create Inventory and Maintenance contracts in accordance with MEF standards
  • Conduct weekly inspections of All 8 buildings
  • Remain on call for any maintenance emergency

Shift Manager

McDonald's
02.2020 - 08.2020
  • Positioned skilled staff in key areas throughout shift to Optimize department productivity
  • Uphold company standards and compliance requirements for operations and cleanliness of all areas
  • Generated reports to assess performance and adjust
  • Solved customer disputes through clear communication and standard company guidelines

Automotive Diesel Technician

Marine Corps
06.2017 - 01.2019
  • Completed repair, maintenance and quality inspections on vehicles such as LVSR (LOGISTIC VEHICLE SYSTEM REPLACEMENTS) and HMMWV
  • Checked and replaced clamps, brackets, hoses and other system components
  • Diagnosed systems by troubleshooting malfunctions and tracing problems
  • Removed malfunctioning parts and repaired components or installed new ones
  • Performed maintenance inspections, tune-ups, oil changes and other key services
  • Assigned work to team members and inspected all work for quality and compliance
  • Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical
  • Tracked mechanical and repair problems and discussed solutions with shop leadership
  • Trained and guided employees on correct methods for performing different repairs and maintenance services

Team Member

Whataburger Restaurants LLC
07.2016 - 05.2017
  • Maintained clean and orderly appearance throughout kitchen and dining area
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
  • Rotated stock items and ingredients to maintain efficiency and freshness
  • Sanitized workstation at end of shift to prevent foodborne illnesses
  • Safely operated ovens, fryers and grills to prevent injuries and accidents
  • Adhered to all regulatory standards regarding safe and sanitary food prep

Education

Bachelor of Science - management

University of Phoenix
Online Campus
12-2024

High School Diploma - undefined

Star Spencer High School

Coding Foundations Course - undefined

Bottega University
02.2022 - 03.2022

Automotive Technology - undefined

Metro Technology Centers
Oklahoma City, OK

Skills

Effective customer communication

Research and facts collecting

Problem resolution

Inventory management

Process improvement

Implementation Strategies

Ability to sell /overcome objections

Team management

Supervision

Team building

Customer service

MS Office

Relationship development

Planning and coordination

Professionalism and Ethics

Policy Knowledge

Cross-functional coordination

Time Management

Decision-Making

Self Motivation

Training and mentoring

Staff Management

Problem-solving aptitude

Public Speaking

Professionalism

Timeline

Coding Foundations Course - undefined

Bottega University
02.2022 - 03.2022

Order Puller

Hobby Lobby Warehouse
01.2022 - 04.2022

Professional Truck Driver

Werner Enterprises
09.2021 - 01.2022

Professional Truck Driver

Melton Truck Lines
06.2021 - 09.2021

Shift Manager

McDonald's
02.2020 - 08.2020

Bachelor Housing Manager

Camp Pendleton South
06.2019 - 05.2021

Facilities Maintenance Chief

Camp Pendleton South
06.2019 - 05.2021

Automotive Diesel Technician

Marine Corps
06.2017 - 01.2019

Team Member

Whataburger Restaurants LLC
07.2016 - 05.2017

High School Diploma - undefined

Star Spencer High School

Automotive Technology - undefined

Metro Technology Centers

Intake Manager

Quintessa Marketing
4 2022 - Current

Bachelor of Science - management

University of Phoenix

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Jason Watts-BuggsManagement