Jason Weaver
Lesage,WV
Summary
Dynamic leader with extensive experience as a Store Manager at Drug Emporium, excelling in customer service management and inventory control. Demonstrated success in enhancing team performance and customer satisfaction through effective training and mentorship. Skilled in fostering a positive work environment, significantly improving operational efficiency and maintaining fiscal responsibility.
Overview
22
22
years of professional experience
Work History
Store Manager
Drug Emporium
11.2002 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Business
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Inventory Control
- Recruitment and hiring
- POS Systems
- Team Building and Leadership
- Goals and performance
- Team motivation
- Operations Management
- Supply Ordering
- Policies and Procedures
- Store displays
- Staff Supervision
- Staff Management
- Employee Scheduling
- Accurate Cash Handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation And Reporting
Timeline
Store Manager - Drug Emporium
11.2002 - Current
Marshall University - , Business
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