Open To Work
Jason Webb
Bristol,CT
Summary
Highly skilled Senior Field Service Technician with comprehensive experience in equipment installation, repair, and maintenance. Strong technical skills complemented by an inherent ability to troubleshoot complex mechanical issues. Have consistently improved operational efficiency and reduced downtime in previous roles. Possess strong customer service skills, ensuring satisfaction during on-site visits.
Overview
23
23
years of professional experience
4006
4006
years of post-secondary education
Work History
Sr.Field Service Technician
Coca-Cola Beverages Northeast
South Windsor, CT
06.2012 - Current
- Install, maintain, and repair commercial refrigeration systems and beverage dispensing equipment
- Service high-volume clients including theaters, amusement parks, and concert venues. Examples AMC Theaters Six Flags and Xfinity Center
- Collaborated with team members to troubleshoot technical issues in equipment.
- Managed inventory of spare parts and tools for service operations.
- Ensured compliance with safety protocols during all service tasks.
- Documented service activities and reported findings to management regularly.
- Developed strong relationships with clients through effective communication and support.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Communicated with vendors, upper management, and peers.
- Diagnose electrical, mechanical, and refrigeration issues using advanced tools
- Perform preventive maintenance on soda systems, ice machines, and frozen beverage equipment
- Ensure safety compliance and deliver reliable field service support
- Effectively diagnosed technical problems and resolved errors.
- Provided technical support for the installation and commissioning of new equipment.
- Resolved difficult customer complaints quickly and efficiently while maintaining a positive attitude.
Field Service Supervisor
Ken’s Beverage
Vernon, CT
02.2008 - 06.2012
- Promoted from Technician to Supervisor
- Managed daily service operations and improved team efficiency
- Trained and mentored technicians
- Ensured safety compliance and high-quality service delivery
- Supervised installation and maintenance of beverage equipment at customer locations.
- Coordinated service schedules and ensured timely response to customer requests.
- Trained field technicians on equipment operation and safety protocols.
- Conducted regular quality checks on installed systems and services provided.
- Collaborated with sales team to address customer concerns and improve service delivery.
- Implemented process improvements to streamline service workflows and increase efficiency.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Communicated with vendors, upper management, and peers.
- Traveled to field locations to evaluate equipment and performance.
- Increased productivity of field technicians by accurately delegating tasks to many employees.
Head of Maintenance
Subway Maintenance
Wethersfield, CT
05.2007 - 02.2008
- Maintained facilities and performed repairs on commercial kitchen equipment
- Conducted preventive maintenance to reduce downtime
- Handled carpentry, painting, and general upkeep
- Oversaw daily maintenance operations across Subway locations.
- Maintained inventory of tools, supplies, and equipment parts.
- Ensured that all maintenance activities comply with relevant regulations and safety policies.
- Ordered spare parts and materials required for carrying out maintenance tasks.
- Monitored the performance of maintenance operations, identified areas for improvement and implemented corrective measures.
- Repaired and maintained permanent structures and fencing regularly to improve building presentation and safety.
Hazmat Technician
Environmental Services
South Windsor, CT
10.2003 - 05.2007
- Responded to chemical and oil spills
- Maintained compliance with environmental regulations
- Supported groundwater remediation and water treatment operations
- Conducted hazardous material inspections to ensure compliance with safety regulations.
- Maintained accurate records of hazardous materials and disposal activities.
- Monitored compliance with local, state, and federal environmental regulations regularly.
- Reviewed documents such as manifests, labels, shipping papers, and safety data sheets to determine appropriate response measures for hazardous material incidents.
- Participated in training programs designed to enhance knowledge and skills in hazard identification and risk assessment techniques.
- Coordinated with other personnel to develop and implement effective plans for safe handling, storage, and disposal of hazardous materials.
- Maintained records related to the transportation and disposal of hazardous waste streams.
Education
High school diploma -
Lewis S mills high school
Burlington, CTCertificates - heating ventilation air condition and refrigeration, EPA universal certification
Bristol technical educational center
Bristol, CTSkills
- Commercial Refrigeration
- Beverage Dispensing Systems
- Electrical & Mechanical Troubleshooting
- Preventive Maintenance
- Team Leadership
- Safety Compliance
- Technical troubleshooting
- Equipment maintenance
- Customer relationship management
- Preventive maintenance
- Inventory management
- Problem solving
- Effective communication
- Client support
- Troubleshooting and repair
- Electrical systems
- Work order management
- Team supervision
- Field repairs
- Schematic interpretation
- Basic welding
- Quality assurance testing
- Customer service
- Vehicle maintenance
- Valid Driver's license
References
Can provide references if needed
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Sr.Field Service Technician
Coca-Cola Beverages Northeast
06.2012 - Current
Field Service Supervisor
Ken’s Beverage
02.2008 - 06.2012
Head of Maintenance
Subway Maintenance
05.2007 - 02.2008
Hazmat Technician
Environmental Services
10.2003 - 05.2007
High school diploma -
Lewis S mills high school
Certificates - heating ventilation air condition and refrigeration, EPA universal certification
Bristol technical educational center