Jason Wells
Plaistow,NH
Summary
Liberty Mutual Legal 2021 Excellence Award Winner
Product Owner with extensive experience at Liberty Mutual, specializing in agile methodologies and stakeholder engagement. Proven track record of driving product enhancements that resulted in increased user satisfaction. Strong expertise in user story development, backlog management, quality assurance testing, and fostering cross-team collaboration for high-quality solution delivery.
Overview
11
11
years of professional experience
Work History
Product Owner (I & II)
Liberty Mutual
Dover/Portsmouth
04.2019 - Current
- Conducts market & user research to identify needs and incorporate feedback into product development.
- Develops user stories, acceptance criteria, and mockups for new features.
- Collaborates with cross-functional teams to ensure features are delivered on time and meet quality standards.
- Performs QA testing of new features prior to their release into production environment.
- Leads agile ceremonies (planning, reviews, retrospectives) ensuring team alignment and steady improvement.
- Monitors performance metrics post-release to evaluate success of new features or products.
Senior Business Systems Analyst
Liberty Mutual
Dover, NH
04.2018 - 04.2019
- Acted as Product Owner for legacy internal and vendor matter management applications.
- Communicated regularly with diverse stakeholder base.
- Developed and prioritized user stories for product enhancements.
- Mentored Business Systems Analysts as a Subject Matter Expert.
- Created and distributed documentation for new features and processes.
- Managed onboarding of Ironshore business into legal matter management applications.
Business Systems Analyst II
Liberty Mutual
Dover, NH
06.2015 - 04.2018
- Acted as SME for essential legal matter management systems.
- Delivered user support to resolve system-related issues.
- Provided end-user training for legal applications.
- Facilitated regular sessions to capture customer feedback and stakeholder insights.
- Engaged in agile methodologies to enhance team collaboration across scrum ceremonies.
- Automated long-standing data fix / production support process.
Associate Project Coordinator
Liberty Mutual
Boston, MA
11.2013 - 06.2015
- Contributed to different ad-hoc project initiatives.
- Produced high-quality visual presentations.
- Streamlined onboarding process for newcomers.
Education
A.S. - Graphic Design
The Art Institute of Pittsburgh
Pittsburgh, PA05.2012
A.S. - Business Management
University of New Hampshire
Durham, New Hampshire05.2001
Skills
- Product Vision Development
- Stakeholder Management
- Backlog Management
- Product Presentation
- Data-Driven Decision Making
- UX/UI / Prototyping
- Cross-Functional Collaboration
- Team Leadership
Accomplishments
- Liberty Mutual Legal 2021 Excellence Award Winner for development of "myLegalReferral" application.
Affiliations
- Trivia Connoisseur
- Garage Band Singer
- World Traveler
- Movie Prop Collector
Timeline
Product Owner (I & II)
Liberty Mutual
04.2019 - Current
Senior Business Systems Analyst
Liberty Mutual
04.2018 - 04.2019
Business Systems Analyst II
Liberty Mutual
06.2015 - 04.2018
Associate Project Coordinator
Liberty Mutual
11.2013 - 06.2015
A.S. - Graphic Design
The Art Institute of Pittsburgh
A.S. - Business Management
University of New Hampshire
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