Jason Wendland
Allen
Summary
Experienced technology leader driving strategic initiatives and delivering impactful results. Skilled in software development, system architecture, and project management with a strong focus on team collaboration and adaptability to meet evolving business needs. Recognized for fostering innovation and ensuring alignment with organizational goals.
Overview
28
28
years of professional experience
Work History
VP of Technology
Groups Recover Together
01.2022 - Current
- Responsible for all IT operations and oversight
- Led the Groups help desk support team
- Developed all IT Security Policies and served as HIPAA security officer
- Led business acquisition process for IT
- Developed and responsible for the employee onboarding and offboarding processes
- Led company transition from Azure to AWS
- Developed and managed company’s vendor management process
Director of Technical Operations
symplr
01.2020 - 01.2022
- Responsible for symplr SOC 2 and HITRUST audit certification process
- Led the symplr service desk and systems teams
- Helped develop symplr Cloud Operations team
- Led symplr business acquisition process for IT
- Operationalized symplr talent acquisition and onboarding processes
- Led the transition from Azure to AWS
VP of Technical Operations
TractManager
01.2017 - 01.2020
- Maintain responsibilities of Security Officer
- Responsible for TractManager Technical Operations, Production Support, and Cloud Operations Monitoring groups
- Transformed TractManager to remote operations support during COVID
- Responsible for vendor selection and vendor management activities
Director, Technical Operations
Phytel and IBM
01.2013 - 01.2017
- Maintain responsibilities of Security Officer
- Responsible for Phytel Technical Operations, Production Support, and Operations Monitoring groups
- Responsibility for budgeting for Phytel production and office environments
- Responsible for vendor selection and vendor management activities
- Member of Phytel Corporate Quality Committee
HIPAA Security Officer
Phytel and IBM
01.2010 - 01.2017
- Responsible for Phytel HITRUST certification
- Developed Phytel security policies to align with current HIPAA regulations
- Partner with Phytel Privacy Officer to research potential Security Incidents and report as necessary
- Provide HIPAA security training to new employees
Manager of Technical Operations
Phytel
01.2009 - 01.2013
- Responsible for team of 8 system engineers
- Responsible for budgeting for Production and Office Infrastructure
- Designed Business Continuity plan for production and office locations
- Responsible for team of 6 production support staff which provides 2nd level support for Phytel products and services
- Responsible for over 700 data integrations, managed by the production support team
Senior Systems Architect
Phytel
01.2007 - 01.2009
- Designed, implemented, and operated Phytel Office and Production Infrastructure
- Responsible for Firewall and Endpoint security
- Provided technical support for entire Phytel Office Staff
- Responsible for budgeting for Office growth
- Design and implement infrastructure to support new product lines
- Responsible for new employee laptop builds
Senior Information Analyst - Premier
IntegraSys
01.2004 - 01.2007
- Designed and implemented ASP imaging system for Credit Unions.
- Point person for all support issues for Imaging and Audio (IVR banking) solutions.
- Developed internal and data conversion tools using Visual Studio, VB.NET, and web services.
- Test and integrate third party data and software into the Premier imaging system.
- Design, develop, and implement enhancements for the IVR banking system.
- Manage and monitor IVR banking call centers.
- Technical lead for the audio response team.
- Work closely with imaging vendors to design and implement enhancements and fixes.
- Designed and implemented disaster recovery procedures for Imaging and Audio solutions.
Senior Information Analyst – IVR and Premier Internal Support
IntegraSys
01.2002 - 01.2004
- Manage and monitor IVR banking solutions.
- Member of the internal support team responsible for moving all company resources to a new location in Frisco.
- Designed, tested, and implemented domain structure for company move to Fiserv infrastructure.
- Build, implement, and support laptops for company employees.
- Build, implement, and support the Premier develop environment including servers, switches, and routers.
- Implement networks, servers, and desktops at credit union locations.
Information Analyst – IVR and Firewall support
IntegraSys
01.2000 - 01.2002
- Manage and monitor IVR banking solutions.
- Part of the firewall team responsible for selecting a firewall solution for Credit Unions.
- Build, test, implement, and support firewalls at credit unions.
- Develop and implement the firewall support infrastructure and ticketing system.
Information Analyst – Self Service Group
IntegraSys
01.1998 - 01.2000
- Developer for Speech Recognition banking application.
- Design, test, and Implement enhancements and bug fixes for IVR banking application.
- Install audio response application and train credit union employees on system features.
- Support credit unions on ASP banking applications and on site units.
- Developed customer service IVR support application using Visual Basic.
- Trained internal employees and external customers on IVR setup and support.
Hardware Support
IntegraSys
01.1997 - 01.1998
- Supported credit unions PCs, Servers, networks, printers, and other devices.
- Trained other internal employees on support procedures.
- Implemented networks, PCs, and servers at customer locations.
Systems Engineer Development Program
IntegraSys
01.1997 - 01.1998
Education
B.S. - Management Information Systems
University of Texas At Arlington
01.1997
Skills
- IT infrastructure management
- Business process improvement
- DevOps implementation
- IT governance
- IT Security - HITRUST, SOC2 Type1 and Type2
Accomplishments
- Achieved HITRUST for Phytel, an IBM company
Timeline
VP of Technology
Groups Recover Together
01.2022 - Current
Director of Technical Operations
symplr
01.2020 - 01.2022
VP of Technical Operations
TractManager
01.2017 - 01.2020
Director, Technical Operations
Phytel and IBM
01.2013 - 01.2017
HIPAA Security Officer
Phytel and IBM
01.2010 - 01.2017
Manager of Technical Operations
Phytel
01.2009 - 01.2013
Senior Systems Architect
Phytel
01.2007 - 01.2009
Senior Information Analyst - Premier
IntegraSys
01.2004 - 01.2007
Senior Information Analyst – IVR and Premier Internal Support
IntegraSys
01.2002 - 01.2004
Information Analyst – IVR and Firewall support
IntegraSys
01.2000 - 01.2002
Information Analyst – Self Service Group
IntegraSys
01.1998 - 01.2000
Hardware Support
IntegraSys
01.1997 - 01.1998
Systems Engineer Development Program
IntegraSys
01.1997 - 01.1998
B.S. - Management Information Systems
University of Texas At Arlington
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