Jason Westphal
Phoenix,AZ
Summary
Highly motivated propane driver, tech and leadership. Providing a world class safety mind set above all else. Knowledgeable customer service professional with demonstrated talents in safety, delivery, repairs and installations. Skillfully evaluate customer needs, locate issues and repair malfunctions to complete high-quality work exceeding customer expectations. Well-organized and diligent with methodical approach. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
18
18
years of professional experience
Work History
Service Technician
Canyon State Propane
08.2022 - 01.2024
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
SERVICE/Install Sales Manager
Arizona Propane
10.2020 - 05.2022
- My duties include safely managing my own warehouse/department
- I am responsible for running a service and install crew of 11 guys
- Those duties include ordering supplies from our vendors, maintaining a fleet of 15 trucks, mini excavators, forklifts and skid steer, scheduling jobs from the sales team, scheduling inspection through the different municipalities, routing the crew on a daily basis, assisting the team out in the field when help is needed and communication with the leadership team daily.
- Streamlined installation processes for improved team productivity and faster project completion times.
- Increased customer satisfaction by providing timely and efficient installations of various systems.
- Developed strong relationships with vendors, resulting in timely delivery of products and services.
- Improved customer satisfaction by implementing efficient sales strategies and providing exceptional service.
Route Driver
AmeriGas Propane
07.2016 - 10.2020
- I was hired as a bobtail driver and was given endless opportunities to advance throughout the company
- Those opportunities included 2 years as the district safety champion
- I was also given a chance to attend a week long course of service tech 101 with Rod Jones
- I ran ACE for two years, then was promoted to service tech March 2019 in which performed the duties as a tech but also assisted bobtail routes as needed.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Improved customer satisfaction by providing timely and accurate deliveries of products.
Route Driver
Phoenix Welding Supply
05.2011 - 07.2016
- My duties included safely delivering high pressure gases to customers
- I was responsible to keeping my manifest in order for DOT inspections
- Daily pretrip and post trip inspections
- Providing 5 star customer service, always being as efficient as possible while keeping safety on the top of my mind.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Improved customer satisfaction by providing timely and accurate deliveries of products.
Street Sweeper Operator
Contract Sweeping Services
05.2010 - 05.2011
- Enhanced city cleanliness by operating street sweeping equipment efficiently and effectively.
- Reduced debris buildup by conducting regular street sweeping operations on assigned routes.
- Maintained safe driving practices while operating heavy machinery, ensuring public safety and minimizing accidents.
- Contributed to a cleaner urban environment through diligent removal of trash, leaves, and other debris from streets.
OTR Truck Driver
Andrus Transportation
01.2010 - 05.2010
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Improved fuel efficiency by monitoring driving habits and implementing best practices for long-haul trips.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Reduced maintenance costs with thorough pre-trip inspections and regular vehicle upkeep to minimize unexpected breakdowns.
- Enhanced customer satisfaction by providing timely updates on shipment progress and professionally addressing any concerns or inquiries.
Line Cook
Horny Toad Restaurant
01.2009 - 11.2009
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
Cable Technician
ACI
01.2006 - 10.2008
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Conducted comprehensive site surveys to identify optimal locations for cable infrastructure installations.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
Education
GED -
Cactus Shadows High School
Cave Creek, AZ03.1995
Skills
- Safety Orientated
- Leadership
- Service Technician
- Bobtail Operator
- ACE Operator
- Facilitate weekly safety meeting
- Regulatory Compliance
- Equipment Troubleshooting
- Quality Assurance
- Preventive Maintenance
Timeline
Service Technician
Canyon State Propane
08.2022 - 01.2024
SERVICE/Install Sales Manager
Arizona Propane
10.2020 - 05.2022
Route Driver
AmeriGas Propane
07.2016 - 10.2020
Route Driver
Phoenix Welding Supply
05.2011 - 07.2016
Street Sweeper Operator
Contract Sweeping Services
05.2010 - 05.2011
OTR Truck Driver
Andrus Transportation
01.2010 - 05.2010
Line Cook
Horny Toad Restaurant
01.2009 - 11.2009
Cable Technician
ACI
01.2006 - 10.2008
GED -
Cactus Shadows High School
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