Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Wickler

Seattle,WA

Summary

Dynamic General Manager with a proven track record at Omni Hotels & Resorts,and Gourmondo Co. excelling in operations management and strategic planning. Expert in fostering relationships and driving business growth, I effectively led diverse teams, enhancing efficiency and customer satisfaction while managing budgets and event logistics. Committed to continuous improvement and exceptional service delivery.

Hospitality and Event management professional, skilled in orchestrating memorable and seamless events. Adept at coordinating with vendors, managing logistics, and maintaining timelines. Known for exceptional team collaboration, adaptability, and achieving results. Proficient in event planning, budgeting, and client relations.

Overview

16
16
years of professional experience

Work History

General Manager, Event Coordinator

Gourmondo Co.
12.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

Omni Hotels & Resorts
07.2021 - 03.2023
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

Catering Events Lead Bartender

JDV Hotels
10.2009 - 03.2021
  • Supported overall event success by assisting other staff members as needed in areas such as food service, setup, and cleanup.
  • Provided friendly and engaging customer service, fostering an enjoyable atmosphere for guests at various events.
  • Maintained a clean and organized bar area, adhering to health and safety regulations throughout each event.
  • Contributed to increased repeat business by maintaining a professional demeanor and consistently delivering an exceptional experience for clients and their guests.
  • Assisted in the setup and breakdown of bar stations, facilitating efficient transitions between different functions.
  • Utilized expert knowledge of mixology trends to craft innovative cocktail options that garnered positive feedback from clients.
  • Worked closely with teammates to provide seamless service during complex or large-scale catering events.
  • Enhanced customer satisfaction by providing exceptional bartending services at various catering events.
  • Managed inventory and restocked supplies, ensuring smooth operation during busy events.
  • Trained new staff members on proper bartending techniques and company policies for consistent service delivery.
  • Collaborated with event planners to create custom drink menus tailored to clients'' preferences and themes.
  • Coordinated with kitchen staff to ensure timely delivery of food pairings for specialty cocktails.
  • Implemented proper cash handling procedures, accurately processing transactions and minimizing discrepancies in end-of-shift reconciliations.
  • Resolved customer complaints promptly and professionally maintaining positive relationships with clients.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Helped management plan and serve bar menu exceeding customer expectations.

Education

Business

Merced High
Merced, CA
06-1990

Skills

  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Staff management
  • Relationship building
  • Inventory control
  • Customer relationship management
  • Employee scheduling
  • Administrative skills
  • Deadline oriented
  • Strategic planning

Timeline

General Manager, Event Coordinator

Gourmondo Co.
12.2023 - Current

General Manager

Omni Hotels & Resorts
07.2021 - 03.2023

Catering Events Lead Bartender

JDV Hotels
10.2009 - 03.2021

Business

Merced High

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