My interests are spending time with family and my kids doing outdoor activities like hiking, sports, cars, community bike rides with large groups
Jason Widmer
Rohnert Park,CA
Summary
Driven professional with a proven track record in enhancing customer retention and satisfaction at AAA Ncnu. Skilled in Quality Control and Excellent Communication, adept at resolving conflicts and improving service recommendations. Achieved significant improvements in client rapport and workflow management, contributing to superior service delivery and operational efficiency.
Overview
17
17
years of professional experience
Work History
Service Advisor
Aaa Ncnu
01.2020 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Owner / Operator
JW Handyman Services
01.2015 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
Automotive Store Manager
McLeas Tire And Automotive
10.2007 - 01.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
GED -
Santa Rosa High School
Santa Rosa, CA08.1994
Skills
- Quality Control
- Computer Skills
- Data Entry
- Vehicle assessment
- Service Recommendations
- Customer Retention
- Customer Service
- Strong Work Ethic
- Workflow Management
- Account Management
- Excellent Communication
- Performance Goals
- Conflict Resolution
- Multitasking and Organization
- Client rapport
- Listening Skills
- Handling Customer Complaints
- Quality Inspection
- Sales expertise
Interests
Timeline
Service Advisor
Aaa Ncnu
01.2020 - Current
Owner / Operator
JW Handyman Services
01.2015 - Current
Automotive Store Manager
McLeas Tire And Automotive
10.2007 - 01.2020
GED -
Santa Rosa High School
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