Jason Wienandt
Davison,MI
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Flushing , MI
11.2015 - Current
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained and managed a team of 20+ employees.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Assistant Store Manager
Walgreens
Fenton, MI
03.2013 - 11.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Management Trainee
Walgreens
Flint, MI
04.2008 - 03.2013
- Provided on-the-job training to new employees in accordance with company standards.
- Collaborated with senior management to ensure successful implementation of projects.
- Resolved customer complaints by communicating effectively with all stakeholders.
- Implemented process improvements that increased efficiency within the organization.
- Facilitated communication between departments to ensure efficient workflow processes.
- Participated in brainstorming sessions focused on developing innovative solutions.
- Enhanced leadership abilities through training and hands-on task completion.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
SIMS Coordinator
Walgreens
Flint, MI
04.2007 - 04.2008
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Ensured proper storage conditions for all items in the warehouse.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Collaborated with other departments to coordinate replenishment activities as required.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Responded promptly to requests from customers regarding product availability.
- Participated in physical inventory counts to keep information accurate and current.
- Entered information into system to update status reports.
Education
High School Diploma -
Roosevelt High School
Marenisco, MI05-1996
Skills
- Payroll Management
- Personnel development
- Employee Training
- Store operations oversight
- Loss Prevention
- Store Merchandising
- Talent Recruitment
- Customer Service Management
- Operations Management
- Team Development
- Partnership Building
- Shift Scheduling
- Performance Reviews
- Team Building and Leadership
- Employee Scheduling
- Problem-Solving
- Friendly and Positive
- Recruiting and Hiring
Certification
- State of Michigan Technician License
- PTCB (Pharmacy Technician Certification Board) Certified Technician License
Languages
English
Professional
Timeline
Store Manager
Walgreens
11.2015 - Current
Assistant Store Manager
Walgreens
03.2013 - 11.2015
Management Trainee
Walgreens
04.2008 - 03.2013
SIMS Coordinator
Walgreens
04.2007 - 04.2008
High School Diploma -
Roosevelt High School