Jason Wilburn
Pikeville,TN
Summary
Driven Assistant Manager with a proven track record at Southeastern Farmers Co-op, adept in operations management and exceptional customer service. Demonstrated ability to reduce costs and enhance employee performance through effective training and hands-on leadership. Skilled in negotiation and maintaining customer rapport, ensuring business success and repeat clientele.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Southeastern Farmers Co-op
03.2017 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bledsoe County High School
Pikeville, TNSkills
Have class A CDL I can and have preformed every job at Southeastern Farmers CO-OP I have always took a hands on approach to the job and like showing employees that I can and will assist them in any help they may need to get the job done correctly
- Operations Management
- Employee Scheduling
- Product and service knowledge
- Employee Performance Evaluations
- Recruiting and interviewing
- Task Delegation
- Cost Reduction
- Retail Operations Management
- Staff Management
- Employee performance evaluation
- Customer rapport
- Workload Management
- Recruitment and hiring
- Cost Control
- Negotiation
- Orientation and training
Timeline
Assistant Manager
Southeastern Farmers Co-op
03.2017 - Current
Bledsoe County High School
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