Summary
Overview
Work History
Education
Skills
Certification
Certification
Timeline
Generic

Jason Wilson

Crossville

Summary

Professional with solid background in managing complex IT projects. Skilled in leading cross-functional teams, ensuring timely project delivery, and aligning technology solutions with business goals. Strong focus on collaboration, adaptability, and achieving results. Proficient in project planning, risk management, and stakeholder communication. Known for reliability and flexibility in dynamic environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

IT Project Manager

Ministry Brands
01.2021 - Current
  • Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
  • Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
  • Developed project management roadmap to define project objectives, timelines and milestones.

Meat Cutter

Food City
01.2019 - 01.2021
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.

Assistant Director of Web and Digital Media

Tennessee Technological University
01.2018 - 01.2019
  • Maintained an organized file structure while working on projects, making it easier for team members to locate and edit code as needed.
  • Improved website user experience by redesigning the interface and optimizing navigation.
  • Contributed to a positive work environment by actively participating in team meetings, brainstorming sessions, and code reviews.

Senior Software Engineer

SAIC
01.2017 - 01.2018
  • Developed scalable applications using agile methodologies for timely project delivery.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Streamlined development workflows to increase team efficiency and reduce time spent on repetitive tasks.

Customer Service Specialist

T. Mark Fay Consulting
01.2016 - 01.2017
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Built databases and table structures for web applications.
  • Assessed costs and risks associated with developing new features and products.
  • Performed regression and system-level testing to verify software quality prior to release.
  • Worked closely with clients to establish specifications and system designs.

IT Manager

Genco Stamping & Manufacturing, Inc
01.2013 - 01.2016
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.

Desktop Support Technician

Upper Cumberland Human Resource Agency
01.2011 - 01.2013
  • Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
  • Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
  • Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
  • Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.

Website Administrator

Boats and Harbors
01.2009 - 01.2011
  • Managed content updates, ensuring accurate information and consistent branding across all pages.
  • Optimized site performance through regular updates, security patches, and server maintenance.
  • Analyzed website analytics to identify areas for improvement and implement data-driven changes.
  • Boosted search engine rankings by employing effective SEO strategies and keyword research.
  • Tested and debugged site updates and prevented functional flaws from impacting public visitors.
  • Enhanced website usability by implementing responsive design and user-friendly navigation.

Web Portal Systems Administrator

Roane State Community College
01.2007 - 01.2009
  • Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Enhanced system security with regular patch updates and vulnerability assessments.
  • Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.

Assistant Supervisor of Internet Development

TAP Publishing Company
01.1997 - 01.2007
  • Developed three, and maintained a total of five websites for TAP Publishing Company, including one website in Spanish.
  • Maintained and upgraded the following systems: Desktop Computers, Network Wiring and Components, Company Software, Microsoft Servers, Sun Solaris Unix and Red Hat Linux Servers, SQL, MySQL, MSSQL, Informix and Oracle Database Servers.
  • Proficient in Windows 7 Server, Windows 7 Professional, Windows XP, Alpha 4, Delphi 5, C, Perl, Dreamweaver 4, VAX / VMX, and JAVA Script.
  • Increased revenue by $60,000.00 in 2006, while working at TAP, by overhauling their Rock and Dirt website.
  • Published website activity and Customer Support reports for Owners on a quarterly basis.
  • Assisted the Supervisor in the hiring and assignment of personnel, and the handling of employee reviews and conflicts.
  • Knowledgeable of the SunGarde HE Banner System, Desire2Learn System and Microsoft Office Suite.
  • Provided technical support, in person and by phone, solving problems quickly and effectively.
  • Trained employees and students in the use of business modules and web sites, and they in turn could help the customer navigate through the system effectively.
  • Experience in troubleshooting network, desktop, video, and server issues with Microsoft, Linux, Unix, Apple, and Macintosh systems, including analysis of server logs to help pinpoint issues.
  • Experience in documenting procedures used in troubleshooting these systems.
  • Experience in set-up and troubleshooting of printer systems across multiple platforms.
  • Experience in development and documentation of scripts for use with Red Hat Linux.
  • Experience with installation of patches and upgrades of Linux and Microsoft Windows systems.
  • Experience with set-up and reinstalling of new and existing user systems.
  • Experience working in a Help-Desk related position aiding co-workers both on phone and in person.

Systems Analyst

Sverdrup Technology, Inc.
01.1996 - 01.1997
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
  • Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
  • Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
  • Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.

Education

Bachelor of Science - Computer Science

Tennessee Technological University
Cookeville, TN
01.1996

Associate of Science - Electrical Engineering Technology

ITT Technical Institute
Knoxville, TN
01.1992

Skills

  • Risk management
  • IT infrastructure management
  • Root-cause analysis
  • Data analytics
  • Project scheduling
  • Requirements analysis
  • Stakeholder management

Certification

Google Project Management Certification, 11/01/24

Certification

Google Project Management Certification - November 2024

Timeline

IT Project Manager

Ministry Brands
01.2021 - Current

Meat Cutter

Food City
01.2019 - 01.2021

Assistant Director of Web and Digital Media

Tennessee Technological University
01.2018 - 01.2019

Senior Software Engineer

SAIC
01.2017 - 01.2018

Customer Service Specialist

T. Mark Fay Consulting
01.2016 - 01.2017

IT Manager

Genco Stamping & Manufacturing, Inc
01.2013 - 01.2016

Desktop Support Technician

Upper Cumberland Human Resource Agency
01.2011 - 01.2013

Website Administrator

Boats and Harbors
01.2009 - 01.2011

Web Portal Systems Administrator

Roane State Community College
01.2007 - 01.2009

Assistant Supervisor of Internet Development

TAP Publishing Company
01.1997 - 01.2007

Systems Analyst

Sverdrup Technology, Inc.
01.1996 - 01.1997

Associate of Science - Electrical Engineering Technology

ITT Technical Institute

Bachelor of Science - Computer Science

Tennessee Technological University

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Jason Wilson