Jason Wise
Amherst,Wisconsin
Summary
Service manager with extensive experience in marine service operations, including engine diagnostics and repair coordination. Manage inventory and lead staff training to improve turnaround times and service quality. Build customer loyalty through reliable communication and delivery.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Service Manager
Amherst Marine
Waupaca, Wisconsin
02.2020 - Current
- Oversaw daily operations of marine service department to ensure efficiency.
- Coordinated scheduling and workflow for repair services, improving turnaround time.
- Resolved customer inquiries and concerns, contributing to increased repeat business.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Maintained inventory of tools and parts to support service operations.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with customers to identify and implement tailored service solutions.
- Created written estimates and obtained customer consent to proceed.
Marine Service Technician
Amherst Marine
Amherst, WI
09.2009 - 02.2020
- Diagnosed mechanical issues in marine engines using advanced diagnostic tools.
- Performed routine maintenance on boats, ensuring optimal performance and safety.
- Installed and repaired electrical systems, including wiring and battery setups.
- Collaborated with team members to troubleshoot complex engine problems, enhancing team efficiency.
- Maintained accurate repair and maintenance records for vessels, supporting service quality and accountability.
- Trained junior technicians on best practices for marine service procedures.
- Addressed client inquiries promptly, ensuring high levels of customer satisfaction.
- Operated forklifts to efficiently move materials around marina facility.
Auto Service Technician
Spee Dee Delivery
Plover, Wisconsin
09.2002 - 08.2009
- Repaired brake systems to ensure safe vehicle operation.
- Conducted comprehensive inspections of brakes, belts, and hoses to ensure vehicle safety and reliability.
- Diagnosed vehicle issues using diagnostic tools and equipment.
- Performed routine maintenance including oil changes and tire rotations.
- Lubricated joints and tie rod ends to enhance performance and longevity of automotive components.
- Installed batteries, wiper blades, and bulbs with appropriate components.
- Reviewed technical bulletins to integrate latest automotive advancements into service practices.
Locomotive Mechanic
Wisconsin Central Railroad
Stevens Point, Wisconsin
03.2000 - 09.2002
- Performed routine inspections and maintenance on locomotive engines and systems, ensuring reliability.
- Diagnosed mechanical issues in locomotives using specialized diagnostic tools for precise assessments.
- Repaired and replaced defective parts to guarantee optimal locomotive performance.
- Checked and adjusted governor controls, ensuring precise engine speed regulation for optimal performance.
- Welded broken or cracked metal parts, restoring structural integrity and enhancing locomotive safety.
- Maintained accurate repair records for compliance audits, supporting operational integrity and accountability.
- Ensured strict adherence to safety protocols during all maintenance procedures.
- Assembled locomotive components according to specifications. governor controls for specified engine speed maintenance.
Automotive Mechanic
Gordy's Auto Service
Stevens Point, Wisconsin
05.1995 - 03.2000
- Replaced defective engines, suspension systems, transmissions, exhaust systems, and radiators to restore vehicle performance and safety.
- Repaired and replaced worn brake pads, wheel bearings, and other automotive parts.
- Repaired faulty electrical wiring harnesses within automobile engines.
- Performed routine maintenance on various vehicle systems to ensure optimal operation and longevity.
- Performed scheduled maintenance services such as oil changes, lubrications and tune-ups.
- Inspected vehicles for necessary repairs or preventive maintenance needs.
- Conducted test drives before and after repair services.
- Managed parts inventory to maintain availability for timely repairs and services.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Kept detailed records of repairs, labor involved and parts used.
- Recorded vehicle mileage to assess maintenance needs. and determined necessary belts, fluids flushing or gasket replacements.
Education
High School Diploma -
SPASH
Stevens Point, WI05-1995
Skills
- Service operations management
- Inventory management
- Estimating and quoting
- Customer relationship management
- Workflow coordination
- Team management
- Task delegation
- Staff training
- Team leadership
- Time management
- Customer service
- Effective communication
- Positive attitude
- Service documentation
Certification
- Marine Systems Technician
- Optimax Certified
- Verado Certified
Accomplishments
- Cub Master of The Year
- Spark Plug Award in Scouting
- Rookie Award in Scouting
- Wood Badge Degree in Scouting
Timeline
Service Manager
Amherst Marine
02.2020 - Current
Marine Service Technician
Amherst Marine
09.2009 - 02.2020
Auto Service Technician
Spee Dee Delivery
09.2002 - 08.2009
Locomotive Mechanic
Wisconsin Central Railroad
03.2000 - 09.2002
Automotive Mechanic
Gordy's Auto Service
05.1995 - 03.2000
High School Diploma -
SPASH