Summary
Overview
Work History
Education
Skills
Timeline

JASON WITMER

Myrtle Beach,SC

Summary


Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

24
24
years of professional experience

Work History

Store Manager

Myrtle Beach
01.2021 - Current
  • Responsible for daily management and operation of retail store, regularly analyze and follow up on sales and profit and take actions accordingly to maximize results
  • Ensures that excellent customer service standards are delivered in the store
  • Oversee and manage recruitment, training, development and succession planning for the store making sure it's in line with all company policies. Evaluates and manages the performance of the store teams members, executes reviews, development plans, feedback and follow-ups and take actions to improve performance and developing the team accordingly
  • Direct operations of sales floor and prepare reports for store, and sharing information with staff. Actively participates in executing store routines and tasks including delivery trucks, garment presentation, reductions and price changes
  • Ensures all health and safety, legal and security issues are being handled to company standards and local laws securing the staff and customer safety at all times
  • Promoted and developed multiple associates to higher positions

Department Manager

Raleigh
01.2019 - 01.2021
  • Responsible for daily management and operation of retail store, regularly analyze and follow up on sales and profit and take actions accordingly to maximize results
  • Ensure that excellent customer service standards are delivered in the store
  • Overseeing and managing the recruitment, training, development, and succession planning for the store. Managing the staff performance for the store sales advisors through feedback, follow up, development plans, and performance reviews.

Store Manager

Missoula MT & Bellingham, WA, H&M
01.2016 - 01.2019
  • Responsible for daily management and operation of retail store, regularly analyze and follow up on sales and profit and take actions accordingly to maximize results
  • Ensures that excellent customer service standards are delivered in the store
  • Oversee and manage recruitment, training, development and succession planning for the store making sure it's in line with all company policies. Evaluates and manages the performance of the store teams members, executes reviews, development plans, feedback and follow-ups and take actions to improve performance and developing the team accordingly
  • Direct operations of sales floor and prepare reports for store, and sharing information with staff. Actively participates in executing store routines and tasks including delivery trucks, garment presentation, reductions and price changes
  • Ensures all health and safety, legal and security issues are being handled to company standards and local laws securing the staff and customer safety at all times
  • Promoted to a higher volume store with in a year of being promoted to a store manager
  • Promoted and developed multiple associates to higher positions, including promoting for my own position

Department Manager

Charleston,SC & Missoula, MT, H&M
01.2013 - 01.2016
  • Responsible for assisting in the daily operation of store and staff doing a volume of 1.5 million dollars in sales
  • Worked as the manager of several different departments with in the store, duties included being in charge of full moves and merchandising with in the department, running of all trucks to ensure all product was available for customers in a timely manner
  • Assisted in opening 4 new stores with the company, including hiring, training and full store setup
  • Handle inventory control and had the lowest shrink with in district

Assistant Manager

Forever 21
01.2012 - 01.2013
  • Responsible for assisting the store manager in the daily operations of the retail store
  • Responsible for the daily operation of a 33,000 square foot store and a staff of 65 associates doing a volume of 7.5 million dollars in sales
  • Maintain a high level of customer service and ensuring that all sales goals were met on a daily basis
  • Recruiting, hiring and training of staff on all company policies and procedures
  • Controlling inventory, store maintenance, and daily cleanliness of the store
  • Responsible for assisting in all sales floor sets and promotional setup

Co-Manager

Guess Factory Outlet
01.2001 - 01.2012
  • Responsible for assisting the store manager in the daily operations of retail store
  • Maintain a high level of customer service with in the store
  • Direct operations of the sales floor and prepare required reports on a daily basis
  • Assist in managing inventory and training of staff on company policies and procedures
  • Responsible for visuals, also setup of all company promotions and marketing

Store Manager

Jones of New York Retail Stores
01.2006 - 01.2011
  • Held 3 management positions in company stores
  • Easy Spirit Outlet, Charleston, SC - promoted within 3 months to company store manager (Nov 2010 - 2011)
  • Nine West Retail Store, Charleston, SC- accepted position due to company downsizing, Assistant Store Manger (Sept 2010 - Nov 2010)
  • Nine West Outlet, Raleigh, NC, Store Manager (2006 - July 2010) store closed due to downsizing
  • Responsible for management and daily operation of retail store
  • Maintain high level of customer service with in the store
  • Handle Inventory control and store merchandising
  • Interview, hire and train new employees and existing staff on company policies/ operations
  • Plan, develop and coordinate all promotional campaigns and marketing events

Education

No Degree - Food And Beverage Management

Johnson & Wales University, Charleston, SC

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Recruiting and hiring
  • Operations management

Timeline

Store Manager - Myrtle Beach
01.2021 - Current
Department Manager - Raleigh
01.2019 - 01.2021
Store Manager - Missoula MT & Bellingham, WA, H&M
01.2016 - 01.2019
Department Manager - Charleston,SC & Missoula, MT, H&M
01.2013 - 01.2016
Assistant Manager - Forever 21
01.2012 - 01.2013
Store Manager - Jones of New York Retail Stores
01.2006 - 01.2011
Co-Manager - Guess Factory Outlet
01.2001 - 01.2012
Johnson & Wales University - No Degree, Food And Beverage Management
JASON WITMER