JASON W. MARSDEN
Auto Damage Appraisers of Houston
Houston
1
Certification
24
years of professional experience
Conducted thorough claims investigations and vehicle inspections, performing damage assessments, estimate preparation, documentation and report writing, and risk assessment; resolved conflicts and communicated effectively with policyholders, repair facilities, and insurance carriers to support claim outcomes.
Work History
ARMED SECURITY OFFICER
1 Year 9 Months- Document incidents and prepare detailed reports.
- Conduct investigations and gather facts to support incident resolution.
- Apply conflict resolution and de-escalation techniques in high-pressure environments.
OWNER
4 Years 9 Months- Manage daily business operations and customer relationships.
- Maintain compliance with state and federal regulations.
- Oversee records management, inventory control, and customer service activities.
LICENSED AUTO DAMAGE ADJUSTER
13 Years 9 Months- Conduct vehicle inspections and evaluate vehicle damage for insurance claims.
- Prepare detailed repair estimates and loss documentation.
- Manage claims throughout the adjustment process from assignment to resolution.
- Communicate with claimants, repair facilities, and insurance carriers regarding claim status and repair recommendations.
- Maintain accurate claim files and supporting documentation.
- Review damages and provide recommendations based on inspection findings.
CHIEF OPERATING OFFICER
1 Year- Directed operations for more than 40 security officers.
- Managed scheduling, training, compliance, and personnel performance.
- Conducted operational reviews and investigations to support organizational objectives.
LEGAL SERVICES SPECIALIST
1 Year- Conducted legal research and case file reviews.
- Prepared and reviewed legal documents.
- Maintained confidential records and supported legal case preparation.
Education
Skills
Strong claim investigations supported accurate case outcomes.
Thorough auto damage assessment improved repair and settlement review.
Detailed field inspections strengthened case validation.
Clear estimate writing supported efficient claim processing.
Careful loss evaluation contributed to fair claim decisions.
Accurate claims documentation kept files ready for review.
Effective claims resolution helped close cases smoothly.
Responsive customer service improved policyholder experience.
Consistent attention to insurance regulations supported compliant handling.
Professional policyholder relations built trust during claim review.
Careful liability review clarified responsibility in cases.
Thoughtful risk assessment supported sound claim decisions.
Well-written reports improved case communication.
Skilled negotiation supported timely claim resolution.
Strong fraud awareness helped flag suspicious activity.
Accurate vehicle damage analysis supported repair decisions.
Good time management kept workloads on track.
Daily compliance practices reduced handling errors.
Practical problem resolution moved claims forward.
Organized claims management supported efficient file control.
Reliable vehicle damage evaluation informed claim outcomes.
Complete insurance documentation supported audit-ready files.
Effective investigation techniques improved fact gathering.
Strong regulatory compliance supported proper claim handling.
Positive customer relations improved communication with policyholders.
Clear report preparation strengthened internal documentation.
Careful risk analysis supported consistent decisions.
Thorough incident investigation clarified case details.
Professional communication supported smooth coordination across teams.
Certification
Texas Licensed Auto Damage Adjuster 1, Texas Private Investigator License 1, Texas Level III Armed Security License 1, Texas Level IV Personal Protection Officer License 1, CPR Certification 1, AED Certification 1, Basic Life Support (BLS) Certification 1
Timeline
ARMED SECURITY OFFICER
Memorial Hermann
01.2025 - CurrentRead More
OWNER
JM Armory
01.2022 - CurrentRead More
CHIEF OPERATING OFFICER
Audemus Security Services
01.2021 - 01.2022Read More
LICENSED AUTO DAMAGE ADJUSTER
Auto Damage Appraisers of Houston
01.2013 - CurrentRead More
LEGAL SERVICES SPECIALIST
United States Marine Corps
01.2003 - 01.2004Read More
Houston Community College
Read More