Jason Woith
Blomington,IL
Summary
Professional telecommunications specialist with comprehensive experience in managing high call volumes and ensuring seamless communication. Known for excellent team collaboration and adaptability in dynamic environments. Recognized for strong multitasking abilities and calm, courteous demeanor that ensures positive caller experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Member
Ferrero USA
04.2025 - 08.2025
- Oversaw daily operations, coordinating schedules to meet production targets effectively.
- Conducted quality inspections on finished products, ensuring compliance with industry standards.
- Monitored equipment performance, identifying maintenance needs to minimize downtime.
- Maintained a clean and organized work area, promoting an efficient and safe working environment.
- Reduced downtime, effectively troubleshooting and resolving machine malfunctions in a timely manner.
Team Member - Paint
Rivian
06.2023 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Credit and Collections Specialist
Afni Inc.
03.2001 - 05.2023
- Stayed current on industry trends related to credit management and collections techniques, allowing for proactive adjustments to company strategies as needed.
- Streamlined processes for managing invoicing and payment plans, resulting in more accurate billing records and improved collection efficiency.
- Evaluated existing debt recovery methods to identify areas of improvement, then implemented changes leading to more successful outcomes.
- Balanced firm but fair collections practices with excellent customer service skills, maintaining positive relationships with clients even during difficult financial negotiations.
- Assisted in the development of departmental goals and KPIs, ensuring a focus on continuous improvement and measurable results within credits and collections operations.
- Maintained strong relationships with clients by providing exceptional communication and resolving disputes professionally.
- Responded to customer inquiries and provided detailed account information.
- Established relationships with customers to encourage payment of delinquent accounts.
Education
No Degree - Psychology
Heartland Community College
Normal, IL08-2003
High School Diploma -
Normal Community West HS
Normal, IL05-2000
Skills
- Attention to detail
- Positive attitude
- Computer skills
- Relationship building
- Conflict resolution
- Call center operations
- Data entry
- Telemarketing expertise
- Verbal and written communication
- Problem-solving abilities
- Interpersonal communication
- Written communication
Accomplishments
- Supervised team of 36 staff members.
- Employee of the Year 2010
- Supervisor of the Year 2012 and 2014
- Collection agency of the year 2010 - 2013
Certification
Certified compliance manager 2015 - 2023
Timeline
Team Member
Ferrero USA
04.2025 - 08.2025
Team Member - Paint
Rivian
06.2023 - 02.2025
Credit and Collections Specialist
Afni Inc.
03.2001 - 05.2023
No Degree - Psychology
Heartland Community College
High School Diploma -
Normal Community West HS