Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Jason Wokersien

North Tonawanda

Summary

Dynamic alarm installer with extensive experience at Amherst Alarm, specializing in CCTV installation and alarm system programming. Proven ability to enhance client satisfaction through effective troubleshooting and exceptional customer service. Adept at maintaining high operational standards while fostering strong client relationships and collaborating with teams to deliver tailored security solutions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Alarm Installer Commercial, Residential

Amherst Alarm, A Pye Barker Company
Amherst
11.2022 - 04.2025
  • Installed CCTV, alarm systems, and access control solutions for enhanced security measures.
  • Terminated CAT 5 and CAT 6 wiring to ensure optimal system performance.
  • Demonstrated functionality of alarm systems and CCTV to clients for effective understanding.
  • Identified and resolved issues with security systems, ensuring reliable operation.
  • Maintained a calm and organized working environment to enhance team efficiency.
  • Collaborated with sales team to tailor alarm system solutions to meet client specifications.
  • Assisted customers with seamless upgrades, integrating new systems with existing equipment.
  • Restored malfunctioning devices to original functionality and replaced as necessary.
  • Programmed, tested, and maintained alarm systems to ensure proper functioning.

Fire Alarm Technician Apprentice

All State Fire and Security
03.2022 - 11.2022
  • Executed installation, inspection, repair, and routine maintenance on commercial Fire Alarm and security systems.
  • Maintained up-to-date knowledge of local, state, and federal fire and electrical codes.
  • Documented all inspections, tests, and completed work for compliance records.
  • Responded promptly to emergency service calls during and after regular hours.
  • Inspected fire and security alarm systems for both commercial and residential customers.

Service Greeter, Car Detailer

Northtown Automotive
Amherst
11.2020 - 03.2022
  • Maintained cleanliness and organization of service drive to enhance operational efficiency.
  • Guided patrons to appropriate service sections for optimal customer experience.
  • Reviewed and discussed customer service requests directly with customers to ensure satisfaction.
  • Advised customers on services tailored to individual needs and preferences.
  • Collaborated with service coordinator to prioritize job assignments effectively.
  • Sanitized vehicles and parked them in designated areas to streamline service operations.
  • Detailed vehicles thoroughly using hand tools and cleaning agents for superior presentation.
  • Executed drying tasks in challenging areas, ensuring high-quality results.

Install Technician

ADT Security Services
11.2019 - 11.2020
  • Installed and serviced alarm systems and CCTV for residential and commercial clients.
  • Confirmed appointments with customers to ensure timely service delivery.
  • Reviewed alarm and CCTV orders for accuracy, including device placement and features.
  • Executed installation tasks, such as running and tracing wires for clean wire runs.
  • Demonstrated alarm system and CCTV functionality to customers for effective usage.
  • Conducted thorough cleanup of job sites upon project completion.

Food Delivery Driver

DoorDash
02.2019 - 12.2019
  • Utilized Door Dash platform to schedule and execute deliveries
  • Picked up food from restaurants/vendors
  • Ensured detailed orders are correct and delivered by estimated time
  • Communicated with customers to ensure order is accurate and delivered to the correct destination
  • Resolved customer/vendor concerns while providing excellent customer service

Field Manager

Buffalo Battleground
12.2016 - 02.2019
  • Refereed Airsoft and laser tag games to ensure fair play and engagement.
  • Conducted safety briefings for players, outlining rules prior to games.
  • Monitored adherence to safety procedures and enforced game regulations.
  • Trained new and existing employees on safety protocols and operational utilities.
  • Deescalated customer disputes on-site while maintaining professionalism.
  • Managed customer service operations for both game room and battleground areas.
  • Oversaw sales and rentals of airsoft equipment to enhance customer experience.
  • Assisted in recruitment processes, including hiring and termination of staff.

Alarm Installer / Customer Service Representative

Amherst Alarm
12.2015 - 12.2016
  • Installed alarm, camera, and home entertainment systems in residential/commercial properties
  • Explained and demonstrated the installed systems to customers/property owners
  • Identified system errors/issues by using troubleshooting equipment
  • Certified as a level one alarm technician
  • Coordinated schedules with customers to ensure the highest level of customer service
  • Remote accessed alarm systems to add/remove users
  • Maintained a calm, efficient, organized, and professional working environment

Homeowner Insurance Sales

GEICO
12.2014 - 12.2015
  • Counseled customers on homeowner insurance needs by utilizing several applications simultaneously
  • Sold homeowner insurance policies by engaging with customers by phone
  • Established long term relationships between GEICO, partnered companies, and its customers
  • Appointed by twelve different partnered underwriting companies to sell multiple insurance products
  • Maintained high level customer interaction

Lead Appliance Sales Associate

Best Buy
04.2011 - 12.2014
  • Skilled associate in appliance and computer sales
  • Offered and upsold warranty protections
  • Provided excellent customer service in several departments throughout the store
  • Stocked shelves with high end products
  • Completed product transactions by operating cash register while also engaging in customer interactions

Education

Graphic Design -

Bryant & Stratton
Amherst, NY
05.2010

High school diploma -

North Tonawanda High School
North Tonawanda, NY
05.2009

Skills

  • CCTV installation
  • Alarm system programming
  • Wiring termination
  • System troubleshooting
  • Technical documentation
  • Customer service
  • Problem solving
  • Equipment maintenance
  • Client relationship management
  • Security system installation
  • Power tools usage
  • Fire alarm testing
  • Adaptability and flexibility
  • Team collaboration
  • Conflict resolution

Certification

Driver's License

Personal Information

  • Relocation: Anywhere
  • Work Permit: Authorized to work in the US for any employer

Timeline

Alarm Installer Commercial, Residential

Amherst Alarm, A Pye Barker Company
11.2022 - 04.2025

Fire Alarm Technician Apprentice

All State Fire and Security
03.2022 - 11.2022

Service Greeter, Car Detailer

Northtown Automotive
11.2020 - 03.2022

Install Technician

ADT Security Services
11.2019 - 11.2020

Food Delivery Driver

DoorDash
02.2019 - 12.2019

Field Manager

Buffalo Battleground
12.2016 - 02.2019

Alarm Installer / Customer Service Representative

Amherst Alarm
12.2015 - 12.2016

Homeowner Insurance Sales

GEICO
12.2014 - 12.2015

Lead Appliance Sales Associate

Best Buy
04.2011 - 12.2014

Graphic Design -

Bryant & Stratton

High school diploma -

North Tonawanda High School

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Jason Wokersien