Summary
Overview
Work History
Education
Skills
References
Timeline
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Jason Wong

Brooklyn,NY

Summary

Adaptable professional with 7 years of experience and a proven knowledge of conflict resolution, customer satisfaction, and workflow planning. Aiming to leverage my skills to successfully fill the Assistant Store Manager role.

Overview

6
6
years of professional experience

Work History

Sales and Services Lead

Sephora
08.2021 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Sales and Services Coordinator

Sephora
08.2017 - 08.2021
  • Managing incoming weekly services to enhance the work flow of the artists
  • Making sure licensed beauty advisors are completing their looks in a timely fashion as to keep their appointment times and breaks according to plan
  • Making sure the beauty studio is clean, filled in and necessary supplies are being ordered before they run out
  • Ensuring the events calendar is being filled in correctly on both physical and digital to make sure the company as a whole is up to date on our daily events
  • Handling most leadership responsibilities including cash handling, interviewing, training, coaching, managing stock levels, and more.

Education

Bachelor of the Arts - Emerging Media

Hunter College
New York, NY
02.2014

Skills

  • Speaks Fluent Cantonese
  • Adept in most work processing programs

References

References available upon request

Timeline

Sales and Services Lead

Sephora
08.2021 - Current

Sales and Services Coordinator

Sephora
08.2017 - 08.2021

Bachelor of the Arts - Emerging Media

Hunter College

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Jason Wong