Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
CAREER EXPERIENCE
Timeline
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JASON W. PANGBORN

Fort Worth,TX

Summary

Results driven professional with a strong background in coordinating facility operations, managing maintenance projects and optimizing vendor relations. Expertise in enhancing operational efficiency while ensuring compliance with safety regulations and delivering high-quality service that fosters a productive work environment

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Services Rep

WellMed/Optum
01.2020 - Current
  • Greeting patients, check them in, and provide necessary information and instructions.
  • Schedule patient appointments while maintaining Provider schedules
  • Obtain and verify patient demographic information and insurance details. Scan ID and insurance cards to file electronically in patient chart.
  • Providing general support to clinical staff, Provider, and Clinic Manager.

Medical Records Tech

Optum
01.2020 - 01.2024
  • Responsible for obtaining and maintaining patient medical records as well as patient information.
  • Schedule and coordinate patient appointments.
  • Conduct telephonic surveys to collect clinical data.
  • Support patients via inbound and outbound call’s
  • Support the Nurse Care Manager, Provider, and coworkers with operational and clinical tasks

Customer Service Professional

Veritiv Corp.
01.2018 - 01.2019
  • Inbound customer service for large redistribution – Communicate with customer to determine needs and resolutions.
  • Follow up on all calls, request from sales, and special projects as assigned from management as well as maintaining open lines of communication.
  • Place, monitor, and track customer orders. Process credits and returns.
  • Recognize and resolve majority of issues independently.

Office Administrator

Bartercard Buffalo
01.2017 - 01.2018
  • New hire paperwork, orientation, and training, maintaining employee file and records.
  • Programmed Yealink phones systems via user portal. Trouble shoot and resolved IT issues with Vendor.
  • Utilized QuickBooks to maintain account information and process payments/checks and make deposits.
  • Assist with Event coordination and planning. Catering, linens, as well as Invitations and attendance.

Assistant to the Facilities Manager

Phillips Lytle LLP
01.2006 - 01.2016
  • Principally responsible for maintaining records of facilities expenditures and billing for large law firm employing over 400 people in 7 offices across New York State and Canada.
  • Facilitated relocation of 4 floors of offices housing 140 attorneys and approximately 290 personnel in November 2013.
  • Respond to requests from all attorneys regarding specific needs often involving time constraints and highly confidential information.
  • Prepare monthly and annual facilities reports, annual facilities budget, including tracking/maintaining all facilities related expenditures.
  • Schedule regular maintenance, cleaning, and repairs for all Firm locations.
  • Organized and arranged all facets of office relocation. Moved an office of 250 to a new building.

Education

Phlebotomy Cert -

Phlebotomy Training Specialists

AA - Liberal Arts

Hilbert College
Hamburg, NY
05.1995

Skills

  • Patient scheduling
  • Medical record management
  • Insurance verification
  • Customer support
  • Team collaboration
  • HIPAA compliance
  • Insurance verifying
  • Medical terminology
  • Patient greeting
  • Reception management
  • Verbal and written communication
  • Office relocation
  • Vendor management
  • Facilities management
  • Budget preparation
  • Records maintenance
  • Invoice processing
  • Event planning
  • Workflow optimization
  • Fast learner
  • Time management
  • Computer skills
  • Relationship building
  • Support services
  • Administrative duties
  • Office administration
  • Meeting scheduling
  • Project coordination
  • Multi-line phone systems
  • Meeting support
  • Expense reporting
  • Office equipment troubleshooting
  • Spreadsheet software
  • Mail sorting and distribution
  • Travel arrangements
  • Mail distribution
  • Inventory management
  • Office equipment operation
  • Online research
  • Email correspondence
  • Positive and professional
  • Call reception
  • Teamwork and collaboration
  • Organizational skills

Accomplishments

    Purchased all office equipment

    -

    chairs, sit stand desks, and supplies.

    Selected and Purchase of all local artwork for the Firm’s conference

    rooms, including offices in other cities.

    Assisted in the renovation and moving of an entire floor of staff and

    Attorneys to accommodate growing needs.

    Set up Vendor meetings to evaluate and select new MFD’s for use within

    the Firm at the end of current lease.

    Planned and executed relocation of the entire office to a new building.

    Opened office in Washington DC. Assuring all furniture was delivered,

    office equipment was up and running, and all supplies were received

    and put away. Training staff on use of the MFD’s and some of the basic

    Firm procedures.

    Created a process, including searching products, to inventory the office

    furniture. All chairs, bookcases, and all furniture received a scalable

    barcode which was entered into a spreadsheet.

Certification

  • Certified Phlebotomist


CAREER EXPERIENCE

  • ADMINISTRATIVE
  • Coordinate and manage records of facilities expenditures and billing.
  • Facilitated Relocation of large office.
  • Prepared monthly and annual facilities reports and annual facilities budget including tracking and maintaining all facilities related expenditures.
  • Utilized Quickbooks to maintain account information and process payments and make deposits.
  • Responsible for scheduling regular maintenance, cleaning and repairs.
  • Support coworkers with operational and clinical tasks.
  • Process and electronically file patient medical records.
  • CUSTOMER SERVICE
  • Obtain patient information needed for scheduling appointments.
  • Scheduling and coordinating patient appointments.
  • Support patients via inbound and outbound calls.
  • Placed and monitored customer orders and processed credits and returns.
  • Effectively communicate with customers to determine needs and resolutions.

Timeline

Patient Services Rep

WellMed/Optum
01.2020 - Current

Medical Records Tech

Optum
01.2020 - 01.2024

Customer Service Professional

Veritiv Corp.
01.2018 - 01.2019

Office Administrator

Bartercard Buffalo
01.2017 - 01.2018

Assistant to the Facilities Manager

Phillips Lytle LLP
01.2006 - 01.2016

AA - Liberal Arts

Hilbert College

Phlebotomy Cert -

Phlebotomy Training Specialists
JASON W. PANGBORN