Summary
Overview
Work History
Education
Skills
Timeline
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Jason Wright

Tracy,CA

Summary

Successful and resolute professional with more than 6+ years experience, Administrative and Retail Environments. Monitoring and Maintaining development of Marketing and Social Media Platforms.Solid collaborator with a cheerful outlook and proven skills in establishing rapport with clients and vendors. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization.

Overview

7
7
years of professional experience

Work History

Marketing/Scheduling Coordinator

Marcel Orthodontics
07.2022 - Current
  • Managing Company Calendar to ensure appointments are scheduled properly and commitments are performed on time
  • Account Management
  • Oversees customer treatment charts
  • Assess available benefits coverage and limitations of each patient policy
  • Answered 50+ daily phone calls to resolve escalated customer issues efficiently
  • Keep detailed records of customer accounts, including actions taken, issues resolved and personal information
  • Coordinating Season Events
  • Booking vendors to deplete files
  • Attended and participated in industry events
  • Coordinated vendors, timelines, and budgets for events.

Client Care Specialist

HomeGuard Inc
08.2020 - 07.2022
  • Performing quality assurance specialist responsibilities to ensure company quality standards
  • Account Management
  • Training new hires in efficient service and developed a rigorous training program
  • Oversees customer care representatives’ orders and calls
  • Managed 100+ inbound/outbound calls
  • Kept detailed records of customer accounts, including actions taken, issues resolved and personal information
  • Dispatching to Technicians

Assistant Manager/Key Holder

Bare Minerals
01.2020 - 12.2021
  • Assisting the general manager in organizing, planning, and implementing strategy
  • Coordinating day to day operations
  • Setting up objectives to boost company productivity
  • Ensuring that the company guidelines are followed
  • Open/Closing stores
  • KPI’S, Metrics, and Volume productivity

Design Studio Specialist

Pottery Barn Kids
San Ramon
03.2019 - 10.2020
  • Submitted design ideas to plan projects with customers and managers
  • Generated digital image files for use in digital and traditional printing
  • Determined marketing and design vision with clients for all types of graphic design projects
  • Coordinated and launched grand openings for new stores
  • Supervised and trained staff to ensure excellent customer service.

Authorization Agent

Old Republic Home Protection
San Ramon
06.2018 - 03.2019
  • Answered calls daily and directed to designated individuals or departments
  • Managed eighty inbound calls each day covering home warranty policy and coverage topics
  • Answered 50 daily phone calls to resolve escalated customer issues efficiently.100+ inbound ca
  • Kept detailed records of customer accounts, including actions taken, issues resolved and personal information
  • Delivered an elevated level of service and support to each customer, paving the way for future business opportunities.

Supervisor/Key Holder

Babies “R” Us
Dublin
01.2018 - 06.2018
  • Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels
  • Supervised teams of up to ten employees and provided leadership and guidance to boost productivity, customer service levels and sales success
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.

Events Manager/Off Admin

Impact International
Pleasanton
10.2017 - 01.2018
  • Attended and participated in industry events
  • Coordinated vendors, timelines, and budgets for events
  • Developed projections for annual revenues, including donations, sales, and grants to support cash flow management.

Sales Consultant

CarMax
Pleasanton
01.2017 - 10.2017
  • Maintained current store, product, and promotional knowledge to drive consistent sales
  • Answered customer emails and telephone requests for information
  • Oversaw customer test drives and demonstrated standard and optional features
  • Filled out paperwork to register vehicles and complete sales
  • Met or exceeded revenue objectives by promoting CarMax's to customers during service, account, and sales follow-up calls.

Education

High School Diploma - undefined

Deer Valley High School
May 2014

Skills

  • Type 40 WPM
  • Microsoft Word/Excel/Outlook
  • Office Management
  • Data Entry/ Administrative, Clerical, Marketing credit

Timeline

Marketing/Scheduling Coordinator

Marcel Orthodontics
07.2022 - Current

Client Care Specialist

HomeGuard Inc
08.2020 - 07.2022

Assistant Manager/Key Holder

Bare Minerals
01.2020 - 12.2021

Design Studio Specialist

Pottery Barn Kids
03.2019 - 10.2020

Authorization Agent

Old Republic Home Protection
06.2018 - 03.2019

Supervisor/Key Holder

Babies “R” Us
01.2018 - 06.2018

Events Manager/Off Admin

Impact International
10.2017 - 01.2018

Sales Consultant

CarMax
01.2017 - 10.2017

High School Diploma - undefined

Deer Valley High School

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Jason Wright