Jason M. Wright
Owasso,OK
Summary
Versatile Information Technology professional with many years of hands-on IT experience, possessing fundamental expertise in information technology essentials, networking, information security, and help desk support. Proficient in adapting to dynamic, fast-paced environments, leveraging acquired experience and knowledge to improve overall production performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Computer Systems Technician
Flight Safety International
Broken Arrow, OK
06.2024 - Current
- Installed and configured hardware, software, systems, and networking.
- Maintained inventory records of IT equipment and supplies.
- Set up user profiles on local machines according to established standards.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Provided technical support to users via telephone or remote access.
- Installed wiring, cabling, and devices to maintain network operations.
- Implemented and provided technical support for visual and sound services, and equipment.
IT Specialist
Army Reserve
Colorado Springs, CO
01.2020 - Current
- Conduct troubleshooting of hardware issues, collaborating with service providers to expedite repairs, ensuring minimal downtime for end users.
- Demonstrating strong communication skills, effectively liaising with end users via written and verbal channels to provide professional support and guidance.
- Proficiently utilized the Microsoft 365 suite, adeptly managing server and workstation hardware, and proficiently navigating the Windows operating system to optimize productivity.
- Oversaw and managed the central networking hub overseas.
- Leveraging the Remedy ticketing application to streamline the tracking and resolution of customer issues, enhancing efficiency and customer satisfaction through prompt problem resolution.
Assistant Manager
Leslie's Pool Supplies
Aubrey, TX
04.2021 - 08.2023
- Strategically designed and executed studies on work problems and procedures, including organizational change, communication strategies, and inventory control, to enhance operational efficiency and effectiveness.
- Systematically collected and structured data on various problems or procedures, employing meticulous attention to detail, and comprehensive organizational skills.
- Conducted an in-depth analysis of gathered data to identify trends, patterns, and areas for improvement, devising innovative solutions and alternative methods to optimize workflows and processes.
- Oversaw the management of equipment valued at over $100,000, ensuring proper maintenance, utilization, and optimization of resources to support operational objectives, and mitigate financial risk.
Education
High School Diploma -
Aubrey High School
Aubrey, TX05-2020
Some College (No Degree) -
Signal Support Systems Specialists Training
Augusta, GASkills
- Security Awareness
- Remote Desktop Support
- Customer service
- Problem solving
- Linux OS
- Networking
- Documentation
- Adaptability
Accomplishments
- Good Conduct Medal
- Army Accommodation Medal
- Inherent Resolve Campaign Medal
- Certificate of Achievement
- Global War on Terrorism
Certification
- CompTIA Security+
Clearance
- Active DOD sponsored (S) Secret
Timeline
Computer Systems Technician
Flight Safety International
06.2024 - Current
Assistant Manager
Leslie's Pool Supplies
04.2021 - 08.2023
IT Specialist
Army Reserve
01.2020 - Current
High School Diploma -
Aubrey High School
Some College (No Degree) -
Signal Support Systems Specialists Training
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