Jason Wu
Uncasville,CT
Summary
Motivational Supervisor with extensive experience managing and coordinating employee efforts to achieve organizational goals. Proven track record in continuous improvement, performance growth, and schedule management.
Overview
7
7
years of professional experience
Work History
Supervisor
Phantasia Bay
Uncasville, CT
10.2017 - 08.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Managed scheduling, payroll, and time off requests for team members.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Developed strong working relationships with team members to foster collaboration.
- Identified discrepancies between actual sales figures and expected totals.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Assisted cashiers with resolving customer complaints and inquiries.
- Managed and trained cashiers on proper cash handling procedures.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Montville High School
800 Old Colchester Rd #1, Oakdale, CT 0637006-2015
Skills
- Schedule development
- Staff Management
- Data Analytics
- Staff Discipline
- Training and mentoring
- POS System
- Customer Service
- New Hire Training
- Store Opening and Closing
- Shift Scheduling
- Money Handling
- Complaint resolution
- Policy Enforcement
- Employee Scheduling
Languages
English
Professional
Chinese (Mandarin)
Limited
Chinese (Cantonese)
Limited
Timeline
Supervisor
Phantasia Bay
10.2017 - 08.2024
High School Diploma -
Montville High School