Jason Wylie
Bulverde,TX
Summary
Accomplished Operations Manager with a proven track record at 502nd Force Support Squadron, enhancing operational efficiency and employee satisfaction. Skilled in strategic planning and team leadership, Achieved significant improvements in performance outcomes and customer service. Expert in operations oversight and problem-solving, consistently driving growth and operational excellence. Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
11
11
years of professional experience
Work History
Operations Manager
502nd Force Support Squadron
06.2021 - Current
- Leads a staff of 7 and keeps employees compliant with company policies and procedures.
- Empowers employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducts regular performance reviews, identifying areas for improvement and recommending action plans to address them.
- Conducts interviews regarding hiring, onboarding and training of new hires to fulfill business requirements.
- Establishes and maintains relationships with external vendors and suppliers.
- Enhances customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversees facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieves higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reports issues to higher management with great detail.
Business Owner
SA Fitness Concierge, LLC
01.2014 - 04.2021
- Established strong client relationships through excellent communication and attentive service.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
- Consulted with clients to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, marketing, and financial reporting.
- Increased company profitability by reducing overhead costs and negotiating favorable contracts with clientele.
- Increased revenue growth with innovative marketing strategies, understanding clients needs and market trends.
- Maintained strong online presence, managing social media platforms to engage with prospective clients and build community.
Education
Bachelor of Arts - Sociology
The University of Texas At San Antonio
San Antonio, TX04.2022
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Employee relations and conflict resolution
- Project Management
- Operations Oversight
- Policies and procedures implementation
- MS Office
- Strategic Planning
- Schedule Management
Accomplishments
- Earned the “Rockstar Rookie” Award in 2022 for my outstanding leadership.
- Service Merit Coin Award in 2024
Timeline
Operations Manager
502nd Force Support Squadron
06.2021 - Current
Business Owner
SA Fitness Concierge, LLC
01.2014 - 04.2021
Bachelor of Arts - Sociology
The University of Texas At San Antonio
Similar Profiles
John EscamillaJohn Escamilla
Motor Vehicle Operator at 502nd Civil Engineer SquadronMotor Vehicle Operator at 502nd Civil Engineer Squadron
Austin SutfinAustin Sutfin
Data Operations Specialist at USAFR 512th Force Support SquadronData Operations Specialist at USAFR 512th Force Support Squadron
Caden Neal DouglasCaden Neal Douglas
Recreation Aid at 354 Force Support SquadronRecreation Aid at 354 Force Support Squadron