Jason Ybarra
Prosper,TX
Summary
I offer more than twenty years of collective multi-unit/district/operations management, finance, and credit experience. I am a professional business representative and team player. My strengths are in managing both pre and post charge-off losses, remarketing processes, creating a cohesive team environment and in maintaining cost, delivering an exceptional client experience, and audit controls. I am adept at identifying problems, developing actions plans, and achieving results. I possess a special talent for persuasion and problem solving with the ability to relate easily with all kinds of professionals and nonprofessionals. Possess a history of consistent performance and progressive experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Chief Executive Officer
TexCap Financial, LLC
10.2011 - Current
- Managed all aspects of the business
- Obtained $40M in credit for the business
- Built and managed multiple business processes from administration to collections to sales.
Collections and Advocacy
Bank of America
10.2010 - 09.2011
- Strategy arm of the business supporting the Government (HUD/VA) portfolio within the Control Tower and working directly with the Business, Work Force Planning, and various Execution teams.
National Bankruptcy Services
05.2010 - 10.2010
- Manage proof of claim; court monitoring, and notification management for several large and small real property clients.
Director of Collections and Recovery
USAA Federal Savings Bank
03.2009 - 05.2010
- Over Consumer Loan and Home Equity portfolios
Senior Manager of Repossession, Skip, and backend outsourcing Operations
Capital One Auto Finance
03.2008 - 03.2009
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Mentored junior staff members for skill development and career progression within the organization.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Front Line Manager of Vehicle Remarketing
Capital One Auto Finance
11.2204 - 11.2005
- Enhanced team productivity by implementing efficient work schedules and streamlining task delegation.
- Reduced employee turnover rate through effective communication, training, and support initiatives.
- Optimized inventory management processes to minimize waste and maintain appropriate stock levels.
- Developed strong relationships with suppliers, ensuring timely deliveries and favorable terms for the company.
Front Line Manager or the Repossession Group
Capital One Auto Finance
11.2003 - 11.2004
- Achieved cost savings by negotiating contracts with vendors and optimizing resource utilization across the department.
- Drove process improvements by analyzing key performance metrics regularly and adjusting strategies accordingly.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Front Line Manager of Late Stage Collections
Capital One Auto Finance
04.2001 - 11.2003
Front Line Manager of Early Stage Collections
Capital One Auto Finance
02.2001 - 04.2001
Education
Business
University of Phoenix
Tempe, AZSkills
- Executive Leadership
- People and Process Management
- Productivity Performance
- Policy Development
- Risk Management
- Strategic Planning
- Operating Budgets
- Business Management
- Shareholder Accountability
- Relationship Management
Accomplishments
- Achieved $50M+ in business savings by introducing new repossession assignment software.
- Collaborated with team of 20+ in the development of Skip Re-engineering.
- Achieved 4 time Capital One Circle of Excellence award wins by leveraging my skillsets to deliver massive business changes and enhancing several KPIs with accuracy and efficiency.
- Achieved Business Process Management certification through Capital One's Knowledge University.
- Served as Valedictorian of the Senn Delaney Human Operating System Certification program offered by USAA.
Career Advancement
- 10/2011, Current, TexCap Financial, LLC, Chief Executive Officer, Managed all aspects of the business. Obtained $40M in credit for the business. Built and managed multiple business processes from administration to collections to sales.
- 10/2010, 09/2011, Bank of America, Collections and Advocacy, Strategy arm of the business supporting the Government (HUD/VA) portfolio within the Control Tower and working directly with the Business, Work Force Planning, and various Execution teams.
- 05/2010, 10/2010, National Bankruptcy Services, Manage proof of claim; court monitoring, and notification management for several large and small real property clients.
- 03/2009, 05/2010, USAA Federal Savings Bank, Director of Collections and Recovery, Over Consumer Loan and Home Equity portfolios
- 03/2008, 03/2009, Capital One Auto Finance, Senior Manager of Repossession, Skip, and backend outsourcing Operations
- 11/2005, 03/2008, Capital One Auto Finance, Senior Manager of Repossession and Remarketing Operations
- 11/2204, 11/2005, Capital One Auto Finance, Front Line Manager of Vehicle Remarketing
- 11/2003, 11/2004, Capital One Auto Finance, Front Line Manager or the Repossession Group
- 04/2001, 11/2003, Capital One Auto Finance, Front Line Manager of Late Stage Collections
- 02/2001, 04/2001, Capital One Auto Finance, Front Line Manager of Early Stage Collections
References
- Jerad Brown, Vice President, Exeter Finance, 972) 378-8611
- Anthony (Tony) Warden, Bank Executive, TDECU, 210) 282-1570
Certification
- Human Operating System Training - 2010
- Business Process Management - 2008
Timeline
Front Line Manager of Vehicle Remarketing
Capital One Auto Finance
11.2204 - 11.2005
Chief Executive Officer
TexCap Financial, LLC
10.2011 - Current
Collections and Advocacy
Bank of America
10.2010 - 09.2011
National Bankruptcy Services
05.2010 - 10.2010
Director of Collections and Recovery
USAA Federal Savings Bank
03.2009 - 05.2010
Senior Manager of Repossession, Skip, and backend outsourcing Operations
Capital One Auto Finance
03.2008 - 03.2009
Front Line Manager or the Repossession Group
Capital One Auto Finance
11.2003 - 11.2004
Front Line Manager of Late Stage Collections
Capital One Auto Finance
04.2001 - 11.2003
Front Line Manager of Early Stage Collections
Capital One Auto Finance
02.2001 - 04.2001
Business
University of Phoenix
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