Jason Yeager
Phoenix,AZ
Summary
Reliable and dedicated veteran. Knowledgeable customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction Strong leader bringing top-notch skills in oral and written communication. Expert in enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
28
28
years of professional experience
Work History
Head Bartender
DC Ranch Country Club
10.2014 - 07.2024
- Developed a strong rapport with members, resulting in repeat business and increased loyalty.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
Outside Service Attendant
We-Ko-Pa Golf Club
12.2013 - 10.2014
- Aided tournament organization efforts through precise management of tee times and golfer registration processes.
- Collaborated with colleagues to develop and implement new strategies for enhancing guest experience and overall satisfaction at the golf course.
- Ensured smooth transitions between rounds for players by organizing and cleaning golf clubs as needed.
- Maintained safety standards throughout the facility by regularly inspecting cart paths, walking areas, and other common spaces for potential hazards or obstructions.
- Contributed to ongoing staff education efforts by participating in training sessions and sharing knowledge gained with fellow outside service attendants.
Outside Service Attendant
Mesa Country Club
08.2009 - 12.2013
- Ensured smooth transitions between rounds for players by organizing and cleaning golf clubs as needed.
- Fostered a positive work environment by maintaining open lines of communication with coworkers and supervisors, addressing any concerns or issues as they arose.
- Contributed to ongoing staff education efforts by participating in training sessions and sharing knowledge gained with fellow outside service attendants.
- Aided tournament organization efforts through precise management of tee times and golfer registration processes.
- Managed inventory levels for supplies such as towels, tees, scorecards, pencils, ball markers to guarantee availability when needed most.
- Maintained safety standards throughout the facility by regularly inspecting cart paths, walking areas, and other common spaces for potential hazards or obstructions.
Package Delivery Driver/Loader
UPS
02.1998 - 08.2009
- Supported warehouse operations when needed by helping sort incoming shipments, stocking shelves, or performing inventory checks.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
Aviation Ordnanceman
United States Navy, USN
03.1996 - 09.1997
- Streamlined ordnance handling processes for faster and more accurate inventory management, reducing errors and increasing efficiency.
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Demonstrated adaptability when deployed abroad, overcoming language barriers and cultural differences to effectively coordinate with foreign military personnel regarding aviation ordnance matters.
- Increased accuracy in munitions tracking by maintaining detailed records of all ordnance received, stored, issued, and expended.
Education
High School Diploma -
Decatur High School
Federal Way, WA 05.2001 -
Skills
Microsoft Outlook
Conflict Mediation
Critical Thinking
Customer Service
Customer Relationship Management
Account Management
Direct Sales
Service Upselling
Understanding Customer Needs
Effective Communication
Multitasking Abilities
Written Communication
Attention to Detail
Time Management
Adaptability
Professionalism
Timeline
Head Bartender
DC Ranch Country Club
10.2014 - 07.2024
Outside Service Attendant
We-Ko-Pa Golf Club
12.2013 - 10.2014
Outside Service Attendant
Mesa Country Club
08.2009 - 12.2013
High School Diploma -
Decatur High School
05.2001 -
Package Delivery Driver/Loader
UPS
02.1998 - 08.2009
Aviation Ordnanceman
United States Navy, USN
03.1996 - 09.1997
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