Jason Yeo
San Francisco,CA
Summary
I am an ambitious and driven individual who is inspired/ humbled by the Specialty Coffee Industry. Working in coffee and being educated on the whole supply chain motivates and encourages me to see a lifelong quest towards a simple but multifaceted product that unifies people from all backgrounds. All this resonates with my individual values for community, connection, and joy. So, I've been fortunate enough to travel to origin and stay in contact with coffee producers and tell that story through my work and competing in the United States Barista Championships. Challenging myself and testing my limits as an aspiring professional motivates me to strive for more opportunities to learn and feel connected to something so much bigger than myself.
Overview
10
10
years of professional experience
Work History
Coffee Education and Quality Assurance
Saint Frank Coffee
San Francisco, CA
01.2023 - Current
- Conducted wholesale trainings and educational events with current and prospective clients
- Conducted training and onboarding for new hires.
- Helped establish new locations with day to day SOPs, quality control protocols, and training new team members
- Implemented operational systems for cafe efficiencies, hospitality and cultural dynamics.
- Collaborated with production team to make roast adjustments.
- Did solubility testing for production roasts.
- Assisted with sample roasting for evaluating cup quality after harvest.
- Installed and maintained cafe equipment.
- Educated baristas on coffee from harvest to roasting to extraction.
- Provided details and knowledge of coffee offerings to baristas and guests including: producer relationship data, variety, farming techniques, processing, roast data, and extraction info)
Lead Barista
Saint Frank Coffee
San Francisco, CA
06.2020 - 12.2022
- Facilitated training and eduction for new and experienced baristas during both onboarding and staff meetings.
- Assisted and conducted wholesale events as a brand ambassador.
- Assisted with wholesale client trainings.
- Developed recipes for coffees and seasonal offerings at all locations.
- Partnered with cafe managers at each Saint Frank Coffee location to ensure the consistency of cafe culture
- Met with employees 1:1 to discuss company goals and create individual action plans in support of those goals.
- Mentored and trained new employees on systems, processes, product knowledge, and soft skills
- Delivered performance and developmental feedback to both new-hires and general manager.
- Established and adjusted ordering parameters to manage inventory.
Shift Supervisor
Saint Frank Coffee
San Francisco, CA
12.2017 - 06.2020
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Evaluated and performed equipment maintenance to support operational goals.
- Directed the day to day sales and labor goals for the store.
- Partnered with cafe managers at each Saint Frank Coffee location to ensure the consistency of cafe culture
Marketing Intern
Saint Frank Coffee
San Francisco, CA
01.2018 - 06.2018
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
- Provided feedback and brand details to marketing consulting group
- Operated public tastings and educational events.
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
Barista
Saint Frank Coffee
San Francisco, CA
09.2017 - 12.2017
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Worked wholesale events to act as a brand ambassador.
- Ensured quality control with coffee recipes and procedures.
Barista
Verve Coffee Roasters
San Francisco, CA
01.2017 - 09.2017
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Brand ambassador
- Helped establish the first San Francisco store front.
Barista
Paramo Coffee Roasters
San Francisco, CA
10.2015 - 09.2016
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Prepare quality drinks at high volume (espresso based drinks, drip coffee, etc.).
- Opened and closed at both locations.
- Catering towards customer needs with enthusiasm
- Inventory check
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collected payments and provided accurate change.
Barista
Barnstormers Coffee
Pleasanton, CA
11.2014 - 08.2015
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Maintained relationships with regular patrons
Student Leader
Blue Oaks Church
Pleasanton, CA
08.2014 - 08.2015
- Engaged students by fostering greater sense of community and serving as role model and mentor.
- Welcomed students and family members, answered questions and directed guests to the church culture.
- Lead weekly bible study sessions with middle school students
Assistant Coach
Foothill High School
Pleasanton, CA
02.2015 - 05.2015
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Created and utilized training drills to improve team cohesiveness and performance.
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
- Aided in developing athletes at varying levels from beginner to elite.
- Readied team to compete in tournaments and other special events.
- Assessed player abilities and assigned positions according to individual strengths.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Analyzed strengths and weaknesses of opposing teams to develop game strategies.
Education
Bachelor of Science - Marketing
San Francisco State University
05.2018
Skills
- Quality Assurance
- Performance Tracking
- Proficient communication skills
- Public speaking
- Multitasking
- Organization and Time Management
- Supervision and leadership
- Networking
- Dependable and Responsible
- Flexible and Adaptable
- Interpersonal skills
- Leadership
- Problem-solving
- Time management
- Critical Thinking
- Project Management
Timeline
Coffee Education and Quality Assurance
Saint Frank Coffee
01.2023 - Current
Lead Barista
Saint Frank Coffee
06.2020 - 12.2022
Marketing Intern
Saint Frank Coffee
01.2018 - 06.2018
Shift Supervisor
Saint Frank Coffee
12.2017 - 06.2020
Barista
Saint Frank Coffee
09.2017 - 12.2017
Barista
Verve Coffee Roasters
01.2017 - 09.2017
Barista
Paramo Coffee Roasters
10.2015 - 09.2016
Assistant Coach
Foothill High School
02.2015 - 05.2015
Barista
Barnstormers Coffee
11.2014 - 08.2015
Student Leader
Blue Oaks Church
08.2014 - 08.2015
Bachelor of Science - Marketing
San Francisco State University
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