Jason Young
Toledo,OH
Summary
Retail leader with over 11 years of experience at Verizon, specializing in operational excellence and team performance in high-volume sales environments. Demonstrated ability to manage sales teams and optimize operations, resulting in innovative technology solutions for consumers and small-to-medium businesses. Recipient of multiple performance awards, including two-time Winner’s Circle honoree. Expertise in aligning store execution with strategic objectives and enhancing customer experiences to drive satisfaction and profitability.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
Verizon
Toledo, OH
02.2019 - Current
- Managed portfolio of small-to-medium business clients, delivering tailored wireless and broadband solutions.
- Developed and executed strategic account plans, identifying upsell and cross-sell opportunities to surpass quarterly sales targets.
- Served as primary point of contact, providing proactive communication and issue resolution to maximize client value.
- Collaborated with sales engineers, solutions architects, and customer success teams to ensure seamless onboarding experiences.
- Monitored Verizon’s product offerings and industry trends, utilizing data-driven insights to position emerging technologies and 5G innovations.
Solutions Manager
Verizon Wireless
Toledo, Ohio
08.2016 - 02.2019
- Achieved over 120% of sales goals, securing top district rankings.
- Drove 10–15% monthly revenue growth through effective coaching of team of 8–12.
- Enhanced accessory and protection attach rates by 20%, boosting overall profitability.
- Facilitated promotion of three team members to leadership roles through focused training.
- Maintained store's #1–2 district ranking across several quarters.
Solutions Specialist
Verizon Wireless
Toledo, Ohio
11.2014 - 08.2016
- Consistently surpassed monthly sales targets by over 120%, generating $25K–$35K in revenue.
- Achieved top 10% ranking among district representatives for performance and customer satisfaction.
- Increased average transaction value by 20% through effective accessory and protection sales.
- Drove 15% growth in small business activations with tailored tech solutions.
- Trained and mentored new team members, reducing ramp-up time by 30%.
- Received Winner’s Circle Award in 2014 and 2015 for exceptional sales achievements.
Education
BBA - Business Administration
University of Toledo
Toledo, OH05-2013
Skills
- Sales and revenue growth
- Team leadership and coaching
- Retail operations management
- KPI achievement
- Small business account management
- B2B prospecting and retention
- Accessory sales strategies
- Customer experience management
- Salesforce CRM proficiency
- Data analysis and reporting
- Training and development programs
- Wireless product knowledge
Timeline
Senior Account Manager
Verizon
02.2019 - Current
Solutions Manager
Verizon Wireless
08.2016 - 02.2019
Solutions Specialist
Verizon Wireless
11.2014 - 08.2016
BBA - Business Administration
University of Toledo
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