Summary
Overview
Work History
Education
Skills
Accomplishments
About Me
Affiliations
Timeline
Generic

Jason Zalonis

Glenwood Springs,CO

Summary

Customer Relations Manager with over five years of experience in conflict resolution and improving customer satisfaction. Skilled in strategic communication and team coaching, dedicated to enhancing service quality and customer loyalty. Proven track record in developing and implementing effective customer service strategies to drive retention and satisfaction. Committed to maintaining high standards in service and quality assurance.

Overview

16
16
years of professional experience

Work History

Customer Relations Manager

King Soopers
Loveland, Colorado
11.2017 - 07.2025
  • Developed and implemented customer relations policies and procedures.
  • Provided guidance on how to handle difficult customers or situations.
  • Reviewed processes regularly to identify opportunities for improvement in efficiency and effectiveness.
  • Resolved escalated customer service issues in a timely manner.
  • Facilitated team discussions about ways to improve the company's overall approach to managing customer relations.
  • Developed strategies for improving the overall quality of the customer experience.
  • Assisted customers with inquiries via telephone, email, or online chat.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Conducted regular performance reviews with team members to ensure quality standards were met.
  • Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
  • Coached and motivated new employees, driving performance development within team.

Ski Lift Operator

Aspen Skiing Company
Aspen, Colorado
11.2015 - 04.2018
  • Conducted pre-operational checks on equipment prior to each shift start up procedure including visual inspections for wear and tear, checking brakes.
  • Monitored customer safety while riding the ski lift by ensuring proper seating position and adherence to safety rules.
  • Stopped operation immediately when necessary due to hazardous conditions or malfunctioning equipment.
  • Inspected ski lift equipment and reported any malfunctions or damage to supervisor.
  • Managed traffic flow at loading areas and communicated effectively with patrons during peak hours of operation.
  • Assisted customers with questions or concerns related to their ride on the ski lift.
  • Responded promptly and appropriately to emergency situations related to the ski lift operations.
  • Assisted customers with loading and unloading of the ski lift.
  • Demonstrated excellent problem-solving skills when dealing with difficult customers.
  • Maintained a clean and organized work area around the ski lift area.
  • Trained new employees on safe operating procedures for running a ski lift.
  • Performed routine maintenance activities such as lubricating, cleaning and tightening of the ski lift components.

Combat Medic (68W)

United States Army National Guard
Houston, Texas
10.2009 - 10.2015
  • Participated in various training sessions related to combat medicine topics such as disaster preparedness planning, triage management.
  • Instructed troops on basic medical aid procedures such as cardiopulmonary resuscitation and first-aid techniques.
  • Performed preventative health assessments, including immunizations and physicals, on service members in accordance with Army regulations.
  • Developed plans for medical support of training exercises involving large numbers of personnel.
  • Maintained detailed records of patient care activities, treatments, medications administered, diagnostic tests results, and other relevant information.
  • Supervised junior medics assigned to my unit during field operations ensuring proper implementation of safety rules and regulations.
  • Stocked supplies and maintained an inventory of all medicines used during operations.
  • Educated military personnel about disease prevention measures like proper hygiene practices.
  • Administered intravenous fluids or injections when necessary to treat patients.
  • Participated in continuous medical education to stay current with advancements in military medicine.
  • Managed inventory and requisition of medical supplies and equipment, ensuring operational readiness.
  • Led and supervised junior medics, providing guidance and mentorship.

Server

Tommy Bahama Restaurant
The Woodlands, Texas
03.2012 - 08.2015
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked food before serving it to customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server

Chili's Bar and Grill
Humble, Texas
09.2010 - 03.2012
  • Served food and beverages to patrons and confirmed complete orders.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked food before serving it to customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

High School Diploma -

Humble Christian School
Humble, TX
05-2007

Associate of Science -

Lonestar Community College
Kingwood, TX

Skills

  • Customer relationship management
  • Performance evaluation
  • Conflict resolution
  • Quality assurance
  • Process improvement
  • Effective communication
  • Problem solving
  • Adaptability
  • Coaching and mentoring
  • Customer retention
  • Team leadership
  • Strategic planning
  • Customer loyalty programs
  • Crisis management
  • Efficiency optimization

Accomplishments

  • Employee of the Month
  • Army Achievement Medal
  • Graduated in the top 10% of my class in high school

About Me

I am an extremely hard working individual, who wants to become better at whatever I do. I was raised from a young age to always put 110% into anything and everything that I do. I believe that if you're not 10 minutes early, than you're late. I pick up new skills and concepts very easily. I am eager to learn, and am ready for any task or challenge that is presented to me!

Affiliations

  • Paddle Boarding
  • Hiking
  • Exercising
  • Reading

Timeline

Customer Relations Manager

King Soopers
11.2017 - 07.2025

Ski Lift Operator

Aspen Skiing Company
11.2015 - 04.2018

Server

Tommy Bahama Restaurant
03.2012 - 08.2015

Server

Chili's Bar and Grill
09.2010 - 03.2012

Combat Medic (68W)

United States Army National Guard
10.2009 - 10.2015

High School Diploma -

Humble Christian School

Associate of Science -

Lonestar Community College

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