Jason Zelaya
Dallas,TX
Summary
Proven leader in retail and customer service environments, excelling in stockroom management and sales presentations. At American Eagle, I spearheaded training programs that significantly enhanced team performance. Skilled in cross-selling techniques and fostering professional growth, my approach has consistently improved customer satisfaction and sales outcomes.
Overview
5
5
years of professional experience
Work History
Overnight Shipment/ Sales Lead
American Eagle Airlines
10.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Stock Associate/sales Lead
Finish Line
03.2022 - 08.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
Cashier/cook
McDonalds
05.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join rewards program
Education
High School Diploma -
Lake Highland Highschool
Dallas Tx Skills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
- Stock management
- Sales presentations
Languages
English, Spanish
Professional Working
Timeline
Overnight Shipment/ Sales Lead
American Eagle Airlines
10.2024 - Current
Stock Associate/sales Lead
Finish Line
03.2022 - 08.2023
Cashier/cook
McDonalds
05.2020 - 10.2021
High School Diploma -
Lake Highland Highschool
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