Microsoft
Jason Zhao
Apison,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
China House 888 Inc.
12.2021 - Current
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Waiter
China House 888 Inc.
12.2018 - 12.2021
- Inspected dishes and utensils for cleanliness.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Applied Science - Mechatronics Eginnering
The University of Tennessee - Chattanooga
Chattanooga, TN05.2026
High School Diploma -
Ooltewah High School
Ooltewah, TN05.2022
Skills
- Communication
- SolidWorks
- Quality Assurance
- Organization and prioritization
- Customer Service
- Workflow Planning
- Eagerness to learn
- Time Management
- Dedication
Software
SolidWorks
Designing
Designing project prototye and scale models
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Restaurant Manager
China House 888 Inc.
12.2021 - Current
Restaurant Waiter
China House 888 Inc.
12.2018 - 12.2021
Bachelor of Applied Science - Mechatronics Eginnering
The University of Tennessee - Chattanooga
High School Diploma -
Ooltewah High School
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