Highly motivated and results-oriented professional with a strong background in healthcare, customer service, and interpreting. Seeking a challenging opportunity to further develop my skills in a dynamic and supportive environment.
Overview
5
5
years of professional experience
Work History
Home Health Aide
True Care Home Care
The Bronx, New York
09.2024 - 07.2025
Assisted clients with daily living activities and personal care needs.
Monitored patient health and reported changes to nursing staff.
Provided companionship and emotional support to enhance client well-being.
Maintained cleanliness and organization in client living spaces.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Assisted clients with bathing, dressing, and incontinence care.
Customer Service/Appointment Setter
CCD Dominicana
Santiago, Dominican Republic
02.2023 - 05.2023
Managed calendars to optimize appointment slots and reduce overlaps.
Followed up with patients to confirm appointments and gather necessary information.
Scheduled appointments for patients based on their availability.
Maintained a positive attitude while dealing with difficult situations involving patients.
Responded to emails, telephone calls, and face-to-face inquiries from patients regarding appointment settings.
Freelance English-Spanish Interpreter
Freelance
Bonao, Dominican Republic
04.2021 - 02.2023
Facilitated clear communication between Spanish-speaking clients and service providers.
Conducted consecutive interpretation during meetings and consultations with clients.
Interpreted phone conversations between people who spoke different languages fluently.
Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
Emergency Department Nurse
Carolina de Jesus Clinic, Rep. Dom
Bonao, Dominican Republic
12.2020 - 02.2021
Assessed patient conditions to determine urgent care needs.
Administered medications and treatments as prescribed by physicians.
Monitored vital signs and reported changes to medical staff.
Provided emotional support to patients and families during crises.
Ensured compliance with safety protocols and infection control measures.
Triaged incoming patients and communicated with doctors to encourage timely attention to urgent situations.
Education
Home Health Aide - Training in home care for people needing assistance with their daily living activities
Clinton Institute
Bronx, New York
07-2024
Phlebotomy Technician - Training in the phlebotomy techniques and theories
Nexus Med Training
Bronx, New York
01-2024
Bachelor - Bachelor of Science in Nursing
UASD
Bonao, RD
05.2022
Skills
Tech-savvy
Empathy
Customer service
Coordination
Effective communication
Attention to detail
Problem-solving
Organizational and organizational skills
Cultural sensitivity
Time management
Medical terminology and equipment
Patient care
Client communication
Languages
English
Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Home Health Aide
True Care Home Care
09.2024 - 07.2025
Customer Service/Appointment Setter
CCD Dominicana
02.2023 - 05.2023
Freelance English-Spanish Interpreter
Freelance
04.2021 - 02.2023
Emergency Department Nurse
Carolina de Jesus Clinic, Rep. Dom
12.2020 - 02.2021
Home Health Aide - Training in home care for people needing assistance with their daily living activities
Clinton Institute
Phlebotomy Technician - Training in the phlebotomy techniques and theories