Jason Ascencio
Fairfax,VA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
RCC Order Support
Apple
McLean, VA
01.2020 - Current
- Process and release blocks, perform order maintenance, and initiate/support shipping-
related investigations and issues using SAP for creating returns, replacements, order
management requests, and reviewing orders.
Conduct customer outreach during issue investigation and resolution within agreed
service levels.
Collaborate with teammates to solve customer issues efficiently.
Interact with internal departments such as Payments, Frontline, Fraud, and Logistics via
internal tools.
Process customer queries related to payments, refunds, and order management requests.
Technical Expert
Apple
McLean, VA
08.2019 - Current
- Technical Expert
Deepen extensive knowledge and stay up to date on Apple products, services, and Genius
Bar repair processes and procedures to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using
all tools and resources provided by Apple.
Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware
and software.
Provide excellent service to Apple customers by seeking to understand their needs,
identifying ownership opportunities, presenting product and service recommendations,
and educating customers on relevant ways to buy.
Work with team leaders to identify recurring repair problems and other service concerns,
ensuring feedback is provided to Apple.
Use extensive knowledge of hardware and software components to identify where
technical issues originate and educate team members.
Perform other tasks as needed, including supporting customer-facing activities on or off
the sales floor.
Contribute to an inclusive environment by respecting differences and showing curiosity
to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Apple Sales Specialist
Apple
Fairfax, VA
08.2019 - Current
- Present and explain BMW products by working with Client Advisors and Sales Managers
to engage showroom clients.
Configure vehicles using mobile customizer/iPad, ensuring a smoother transition from
Genius to Client Advisors.
Perform test drives with clients and provide informative and enjoyable experiences.
Assist clients in the service drive by answering product questions, demonstrating
features, and providing post-delivery support.
Establish ongoing consultative relationships with customers by being available during
business hours.
Educate customers about the BMW App, explain its benefits, and assist with
downloading it.
Upgrade knowledge of BMW products through on-the-job training and participation in
educational programs.
Contribute to team efforts and BMW’s customer-centered service philosophy.
Generate goodwill by greeting and serving customers promptly and courteously.
Interact professionally with clients to ensure a premium customer experience and build
dealer sales loyalty.
Education
High School Diploma -
Oakton High School
Vienna, VA06-2017
Skills
- Customer support
- Software testing
- Training and mentoring
- Hardware repair
- Expert troubleshooting
- iOS proficiency
- Software support
- Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
RCC Order Support
Apple
01.2020 - Current
Technical Expert
Apple
08.2019 - Current
Apple Sales Specialist
Apple
08.2019 - Current
High School Diploma -
Oakton High School