Jason Batts
Summary
Experienced Product Development & Support Specialist with 25+ Years of Industry Expertise
My name is Jason Batts, and I have over 25 years of experience in product development and support. I've worked as a Test Engineer, Design Engineer, Silicon Validation Specialist, Support Specialist, Implementation Specialist, and Applications Engineer across hardware and software projects. I can manage full projects or contribute in areas like architecture, design, implementation, and support—tailoring my expertise to fit project needs.
With my broad experience, technical proficiency, and dedicated approach, I am well-positioned to contribute to the successful development of innovative products. Whether the challenge involves full-system design or targeted hardware solutions, I deliver results that align with project objectives and industry standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Support Service Administrator
Accenture Federal Services (formerly Cognosante)
01.2023 - 01.2024
- Delivered IT Help Desk support for multiple service desks
- Facilitated issue resolution and service support
- Enhanced collaboration through effective communication
- Supported Agile processes using Jira, ASW, and SNOW
Software & Hardware Implementation Specialist
Enovate Medical
01.2005 - 01.2023
- Software deployment, training, and support protocols
- Managed Windows and Linux OS distribution
- Supported Healthcare IT hardware/software
- Oversaw customer asset deployments and lifecycle management
- Handled complex technical escalations
- Configured and tested embedded IoT devices and software
Technical Support Senior Technician
Dell Computer Corporation
01.2003 - 01.2005
- Provided advanced technical assistance to Dell customers, troubleshooting desktops, laptops, printers, monitors, DJ systems, PDAs, LCD televisions, and Dell-installed software, drivers, and media via telephone, email, and customer chat platforms.
- Maintained exceptional customer satisfaction metrics by delivering high-quality service and support.
- Participated as a member of an internal team responsible for reviewing technician performance, assessing technical accuracy, evaluating customer satisfaction levels, and ensuring comprehensive knowledge and technical proficiency.
Education
Associate - Computer Information Systems
Middle Tennessee State University
01.2002
Business - Information Systems
Tennessee State University
01.2001
Skills
- Highly motivated
- Focused on achieving goals
- Reliably finishing projects
- Excellent team player
- Fosters open communication
- Teamwork
- Quickly adapts to new situations
- Solid mathematical abilities
- Problem-solving abilities
Certification
- Tier 3 Public Trust Clearance
- Allen-Bradley Studio 5000 Logix and ControlLogix: Programming and Troubleshooting
- CompTIA Certifications: A+ (220-1001 & 220-1002)
- Network+ (N10-008)
- IT Fundamentals (FCO-U61)
- Cloud Essentials+ (CLO-002)
- Security+ (SY0-60)
- Linux+ (XK0-004 & XK0-005)
Timeline
IT Support Service Administrator
Accenture Federal Services (formerly Cognosante)
01.2023 - 01.2024
Software & Hardware Implementation Specialist
Enovate Medical
01.2005 - 01.2023
Technical Support Senior Technician
Dell Computer Corporation
01.2003 - 01.2005
Associate - Computer Information Systems
Middle Tennessee State University
Business - Information Systems
Tennessee State University