Summary
Overview
Work History
Education
Skills
Timeline
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Jason Berger

Wilmington,DE

Summary

Dedicated and results-driven professional with a diverse background in customer service, front desk operations, and paralegal roles. Proven track record of excellence in managing hotel operations, legal case preparation, and organizing successful political campaigns. Skilled in handling various responsibilities with a focus on delivering exceptional service and achieving organizational goals. Adept at coordinating teams, implementing technology solutions, and exceeding performance expectations. Seeking opportunities to leverage my skills and contribute to dynamic and collaborative environments.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Doubletree by Hilton Hotel Downtown Wilmington-Legal District
01.2023 - Current
  • Welcome guests and visitors as they enter the property
  • Guide guests through the check-in/check-out processes by inputting and retrieving information from OnQ, enforcing and following all company protocol, operating the Point-of-Sale system, ensuring a valid credit or debit card is on file, processing all payments, imparting information on room rates, packages, room types, hotel policies, amenities, and hotel events, and the city of Wilmington, coding electronic key cards validating parking tickets, and checking and storing guest luggage
  • Assign all guest rooms in the 217 room property, upgrade incoming Gold and Diamond members, and communicate upgrade and room statuses to guests using Kipsu
  • Field telephone calls with utmost professionalism and direct each call to the relevant party
  • Manually input third-party reservations into Hilton’s OnQ system
  • Review all incoming reservations and ensure receipts are split and routed properly, all guest requests are directed to the appropriate departments, all Gold and Diamond members have the $15 credit applied, note reservations with breakfast and or parking included, and determine the validity or all third-party virtual cards
  • Respond to guest concerns through use of service recoveries and other pragmatic solutions
  • Assist sales department with research on VIP guests and groups
  • Create welcome packets for VIP and group reservations
  • Restock hotel gift shop
  • Count and balance the cash register at the beginning and end of each shift, and drop money when necessary
  • Draft shift reports at the end of every shift and pass all necessary information on to my coworkers and other departments
  • Professional achievements include being awarded “Employee of the Month” in April of 2023 and registering the largest number of Hilton Honors members in July of 2023.


Tenor Section Leader & Soloist

Cathedral Basilica of Saints Peter and Paul
09.2021 - Current
  • Direct the tenor section of the 20 singer Cathedral Choir for all rehearsals, masses, and concerts
  • Demonstrate strict adherence to liturgical custom during mass as a public face of the archdiocese of Philadelphia
  • Train volunteer singers on all repertoire, mass ordinary, mass decorum, and archdiocese protocol
  • Prepare 1-2 hours worth of music per week in various styles and languages
  • Sing in weekly solemn masses, rehearsals, concerts, weddings, funerals, deacon, priest, and bishop ordinations viewed by over 10,000 per week.

Paralegal

Silverman, McDonald & Friedman
06.2018 - 01.2023
  • Oversaw case preparation for the entirety of the attorney’s case load
  • Conduct background research for all current cases through the examination of medical records and histories, police reports, accident reports, and eyewitness testimony
  • Investigated and followed up on key facts throughout the research process
  • Authored case briefs based on background research
  • Drafted legal legal documents including motions, letters of intent, and demand letters
  • Corresponded with all relevant case parties including clients, doctors, insurance agencies, and the Delaware Board of Medical Licensure and Discipline
  • Performed administrative duties including preparing case files, filing documents, maintaining the electronic case database, and organizing the attorney’s schedule.

Organizing Fellow

Colorado Democratic Party
09.2020 - 11.2020
  • Partnered with campaign field organizers to coordinate and execute a massive GOTV and volunteer recruitment campaign in Colorado’s 5th largest county
  • Recruited and trained a team of 30 campaign volunteers in Thrutalk technology, phonebank etiquette, the cold call script, and messaging strategy
  • Troubleshot IT malfunctions on Thrutalk
  • Updated and maintained digital voter database
  • Mobilized over 1,000 voters to support Colorado Democratic Party endorsed candidates
  • Orchestrated a 16.3% margin of victory with an 83% voter turnout rate

Barista

Starbucks
11.2018 - 03.2020
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Served as the first point of customer contact to over 80 customers per day during peak operating hours
  • Fulfilled 200-300 in-person and mobile orders per day with high-speed and accuracy
  • Developed mastery knowledge of the Starbucks computer system, cash register, company policy, menu, and beverage recipes
  • Prepared and served Starbucks food and beverage items, while adhering to strict quality control procedures
  • Addressed and resolved customer inquiries, compliments, and complaints
  • Assessed and recorded inventory of baked goods and lunch products
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Campaign Intern

Lisa Blunt Rochester For Congress
09.2018 - 11.2018
  • Updated, researched, and maintained campaign donor data on NGP VanAssisted in organizing fundraisers for successful campaign financing.
  • Conducted research on political issues to support the development of campaign strategies.
  • Collaborated with team members for effective event planning and execution.
  • Mobilized voters and recorded voter responses in Vote Builder
  • Canvassed on behalf of Representative Blunt Rochester
  • Partnered with volunteers and campaign staff to enact a large-scale campaign literature mailing project sent to over 15,000 homes.

Education

Graduate Performance Diploma-Voice Performance -

The Peabody Conservatory of Johns Hopkins University
05.2018

Masters of Music-Voice Performance -

University of Michigan - School of Music, Theatre, & Dance
05.2016

Bachelor of Music-Voice Performance -

Boston University - College of Fine Arts
05.2014

Skills

  • Information Protection
  • Hospitality Services
  • Registration
  • Office Administration
  • OnQ and Hilton’s OnQ System
  • Point-of-Sale System
  • Team Collaboration
  • Volunteer Recruitment
  • Thrutalk
  • NGP Van (Voter Data Management)
  • Campaign Coordination
  • Data Maintenance
  • Legal Case Preparation
  • Research and Investigation

Timeline

Front Desk Associate

Doubletree by Hilton Hotel Downtown Wilmington-Legal District
01.2023 - Current

Tenor Section Leader & Soloist

Cathedral Basilica of Saints Peter and Paul
09.2021 - Current

Organizing Fellow

Colorado Democratic Party
09.2020 - 11.2020

Barista

Starbucks
11.2018 - 03.2020

Campaign Intern

Lisa Blunt Rochester For Congress
09.2018 - 11.2018

Paralegal

Silverman, McDonald & Friedman
06.2018 - 01.2023

Graduate Performance Diploma-Voice Performance -

The Peabody Conservatory of Johns Hopkins University

Masters of Music-Voice Performance -

University of Michigan - School of Music, Theatre, & Dance

Bachelor of Music-Voice Performance -

Boston University - College of Fine Arts

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Jason Berger