Results-driven professional with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful processes, teams and managing profitable operations.
Overview
19
19
years of professional experience
Work History
Vice President Consumer Ticket Operations
Speedway Motorsports
01.2023 - Current
Provides executive leadership and direction for the companies entire consumer ticket operations department
Responsible for driving and achieving the Company’s goals and objectives related to operational standards and practices, as well as implementing new industry systems and technologies
Establish, implement, refine, and enforce operational standards and practices for Speedway Motorsports
Vice President Ticket System Operations
Charlotte Motor Speedway
12.2014 - 01.2023
Organizational lead for all consumer operations
Drove measurable change in department, systems and process resulting in increased revenue and stability
Collaborates with all departments to drive consumer sales while working to enhance consumer guest experience
Sr. Client Support Specialist
Live Nation
01.2013 - 12.2014
Directed, organized, trained and monitored implementation of all program enhancements for greater efficiency in clients business process
Serve as main day to day contact between Ticketmaster / Live Nation and 30+ clients
Consult and assist clients on ticketing & marketing best practices to improve their business
Director of Ticket Operations and Luxury Seating
Iowa Speedway
07.2006 - 12.2013
Developed and implemented all policies and procedures related to ticket sales department during inception of company in 2006
Direct activities related to management, administration, and staff supervision of ticket office, ensuring all ticketing activities are coordinated and conducted in professional and timely manner
Manage all sales of private club seating, luxury suites, reserved camping, and grandstand seats
Education
Bachelor of Science - Sport Managment
Saint Ambrose University
Davenport, IA
05.2004
Associate of Arts -
Eastern Iowa Community College
Davenport, IA
05.2001
Skills
Administration and Management
Collaboration
Forward Thinking
Adaptability
Ability to Drive Team Mentality
Expert Knowledge of Ticketmaster Systems and Database Management